Director, Sales Operations

Dow Jones & Company•New York City, NY

25d

About The Position

About the Team: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role: As the Director of Sales Operations, you are not just managing a department; you are the chief architect of our Sales Operations Center of Excellence. Reporting to the Head of Global Sales Operations, you will lead the charge in re-engineering operational workflows for our B2B sales organization to drive velocity, accuracy, and scalability, with the potential to expand across the organization. We are looking for a transformation-minded leader who thrives in complexity. You will dismantle legacy bottlenecks, synchronize global teams, and build a world-class operational engine that bridges the gap between sales ambition and financial rigor.

Requirements

Experience: 12+ years of professional experience in process improvement, business transformation, or sales operations, with at least 5 years in a significant leadership capacity.
The "Builder" Pedigree: Proven track record of building or radically transforming a Sales Operations function within a complex, global matrixed environment.
Commercial, Financial & Contract Acumen – Strong understanding of B2B SaaS/subscription models, pricing, contracting, end-to-end contract lifecycle management, billing, and revenue controls..
Change Management Mastery: Exceptional ability to influence tenured stakeholders and drive behavioral change within sales teams and across the organization.
Technical Literacy: Expert-level familiarity working with a complex tech stack, including Salesforce, and the vision to integrate them effectively.
Change & Transformation Leadership: Demonstrated success leading large-scale transformation and change initiatives. Ability to drive adoption of new processes, tools, and behaviors across global sales organizations.
Strong communication and storytelling skills to translate complexity into clear action
Ability to oversee a multi-layered organizational structure, leading managers and their teams to deliver against company goals

Responsibilities

Strategic Governance & Global Architecture Global Leadership: Oversee Sales Operations across AMER, EMEA, and APAC, providing vision and strategic direction to Regional Directors and a global team of ≈ 40 Regional Sales Coordinators (RSCs).
Process Engineering: Conduct deep-dive diagnostics of the Quote-to-Cash lifecycle to identify and eliminate friction. You will own the roadmap for scalable technology and workflow improvements.
Systemic Alignment: Act as the primary architect for the sales journey, ensuring Salesforce configurations and pre-sales workflows are optimized for speed without sacrificing data integrity.
Data Hygiene: Lead the team in maintaining rigorous audit trails for contract creation and user seat management, proactively preventing billing errors and delivery delays.