Director, Sales Operations

Dow Jones•New York, NY

About The Position

About the Role: The Director of Business Operations is the architect of the Enterprise commercial engine. This role is responsible for the design, implementation, and optimization of the systems, data, and processes that drive the post-sale customer lifecycle. You will bridge the gap between Sales, Finance, and Product to ensure that our enterprise solutions leveraging Dow Jones’ trusted journalism and data are delivered, measured, and expanded with maximum efficiency. You Will: Operational Infrastructure: Architecting the Salesforce roadmap and tech-stack enhancements to automate the lead-to-fulfillment lifecycle. Financial & Strategic Reporting: Partnering with Finance to deliver unified reporting on ARR, NRR, and forecasting accuracy for the enterprise business. Data & Analytics Strategy: Leading the build-out of a centralized analytics suite, including the development of predictive Client Health Scores. Engagement Frameworks: Designing data-driven engagement models that trigger proactive outreach based on user consumption and behavioral patterns. Performance Governance: Establishing and monitoring the core Customer Success KPI framework (Time-to-Value, Activation Rates, and Retention) to drive accountability. Fulfillment & Technical Oversight: Overseeing the end-to-end technical implementation and fulfillment process to ensure seamless client onboarding. You Have: Experience: 15+ years in Sales Operations, Revenue Operations (RevOps), or Business Operations within a SaaS or Media Enterprise environment. Technical Mastery: Expert-level knowledge of Salesforce (SFDC) architecture and data visualization tools (e.g., Tableau, PowerBI). Analytical Mindset: Proven ability to translate complex data sets into actionable business insights and financial forecasts. Collaboration: Demonstrated success in partnering with Finance, Sales, and Product teams to align on a unified growth strategy. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Media Sales Job Category: Sales Union Status: Non-Union / A clear and likely internal candidate Pay Range: 175,000.00 - 215,000.00 We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Requirements

15+ years in Sales Operations, Revenue Operations (RevOps), or Business Operations within a SaaS or Media Enterprise environment.
Expert-level knowledge of Salesforce (SFDC) architecture and data visualization tools (e.g., Tableau, PowerBI).
Proven ability to translate complex data sets into actionable business insights and financial forecasts.
Demonstrated success in partnering with Finance, Sales, and Product teams to align on a unified growth strategy.

Responsibilities

Architecting the Salesforce roadmap and tech-stack enhancements to automate the lead-to-fulfillment lifecycle.
Partnering with Finance to deliver unified reporting on ARR, NRR, and forecasting accuracy for the enterprise business.
Leading the build-out of a centralized analytics suite, including the development of predictive Client Health Scores.
Designing data-driven engagement models that trigger proactive outreach based on user consumption and behavioral patterns.
Establishing and monitoring the core Customer Success KPI framework (Time-to-Value, Activation Rates, and Retention) to drive accountability.
Overseeing the end-to-end technical implementation and fulfillment process to ensure seamless client onboarding.