Director, Sales Operations - CuraScript Specialty Distribution - Hybrid

Cigna Healthcare • Lake Mary, FL

2d • Hybrid

About The Position

The DSO provides strategic leadership and operational oversight across multiple disciplines within Sales Operations. This role ensures alignment between sales strategy and execution, driving efficiency, productivity, and revenue growth. Responsibilities include developing processes, implementing systems, and managing performance metrics to optimize sales effectiveness. The Director partners with cross-functional teams to integrate sales strategies with enterprise objectives and leads initiatives that enhance operational excellence across all distribution channels.

Requirements

• Bachelor’s degree required; Master’s preferred.
• Minimum 10 years of relevant experience
• Strategic thinking and ability to influence at the executive level.
• Expertise in sales methodologies, CRM systems, and data analytics.
• Strong financial acumen for budgeting and forecasting.
• Proven experience in change management and cross-functional leadership.

Responsibilities

• Strategic Planning & Goal Setting: Develop and execute long-term sales operations strategies aligned with enterprise goals. Establish KPIs and forecasting models to support revenue and productivity targets. Collaborate with marketing, finance, Ops, and product teams to ensure integrated planning.
• Cross-Functional Collaboration: Serve as a liaison between sales and enterprise functions to drive alignment. Represent Sales Operations in enterprise initiatives, including process improvement and technology adoption.
• Technology & Systems Oversight: Lead CRM and sales tool strategy, implementation, and optimization. Ensure data integrity, compliance, and security across platforms.
• Performance Analysis & Optimization: Analyze sales metrics to identify trends and improvement opportunities. Implement best practices to enhance sales productivity and customer engagement.
• Team Leadership: Manage and develop a team of operations specialists and analysts. Foster a culture of accountability, innovation, and continuous improvement.
• Process Implementation & Sales Enablement: Design and refine workflows to improve efficiency and customer experience. Oversee training programs and sales enablement resources to support field teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees