Sales Administration Analyst - CuraScript SD - Hybrid

The Cigna Group•Lake Mary, FL

2d•Hybrid

About The Position

The Sales Administration team supports the operational and administrative functions that keep the Sales organization running smoothly. This role ensures consistency, accuracy, and timeliness across client onboarding, order fulfillment, communication, compliance, and internal coordination—ultimately reducing client friction and elevating service quality.

Responsibilities

Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers.
Manage shared mailboxes and respond promptly to inquiries.
Copy assigned Sales Representatives on relevant client communications.
Support inbound and outbound client calls with professionalism and accuracy.
Process credits and RGA requests, coordinating with related departments to ensure timely resolution.
Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion.
Assist in internal audits by ensuring files are accurate, organized, and compliant.
Maintain adherence to regulatory and documentation standards.
Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution.
Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed.
Support new initiatives or special projects as assigned.
Identify operational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively.