Enrollment Billing Senior Representative - CuraScript SD

The Cigna Group

1d • $20 - $30

About The Position

We are seeking a detail-oriented and customer- focused Collections Specialist to join our Accounts Receivable team in a fast-paced specialty distribution environment. This role is responsible for managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships. The ideal candidate will have experience in B2B collections, particularly in healthcare, pharmaceutical, or specialty distribution industries.

Requirements

• 2+ years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred.
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus).
• Comfortable leading virtual meetings with customer and internal teams.
• Working knowledge of SAP.
• Excellent communication and negotiation skills, with professional and customer-focused demeanor.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• High attention to detail and problem-solving skills.
• Must be a current Evernorth contractor.

Responsibilities

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances.
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends.
• Maintain accurate collection notes, status updates, and documentation in the ERP system.
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner.
• Contribute to continuous process improvement initiatives for the collections workflow.
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues.
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed