Director, Sales and WBYC BDC
About The Position
Role Overview AutoNation is building a next-generation centralized revenue engine to power AN USA and ultimately the broader Franchise network. The Director, Sales & WBYC will build and lead a hybrid AI + human BDC designed to materially improve close rates, reduce cost per sale, and deliver a dramatically better customer experience across Sales and WBYC. This is a builder role responsible for architecting and operating a centralized, tech-enabled sales engine tightly integrated with store operations. This role will redefine how AutoNation sells and acquires vehicles centrally — blending AI and human expertise into one unified revenue engine. Core Mandate • Build and scale a centralized Sales & WBYC BDC • Design AI + human tiered support model • Drive measurable improvements in conversion and efficiency • Integrate seamlessly with store operations • Create a scalable blueprint for Franchise rollout
Requirements
- 10+ years leading centralized sales or BDC operations
- Strong dealership process knowledge
- Data-driven commercial operator
- Builder mindset with operational discipline
Nice To Haves
- Experience working with AI or automation tools preferred
Responsibilities
- Build the Central Revenue Engine Define BDC organizational model and escalation pathways Design workflows for Sales and WBYC lead intake, nurturing, and handoffs Establish SLAs, accountability, and ownership boundaries
- Own Revenue & Conversion Outcomes Lead-to-appointment, show rate, close rate, WBYC acquisition rate Cost per sale, Cost Per Purchase, agent productivity metrics and CSI Implement training, QA, and performance management systems
- AI + Human Workforce Design Partner with Product Manager – BDC Technologies Optimize AI containment and escalation quality Align incentives and compensation with centralized model
- Franchise Scalability Build playbooks designed for expansion into Franchise stores Standardize operating model for national rollout
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
