Director, S&O Forecasting, Insights and Analytics

Bristol Myers Squibb • Princeton, NJ

4d

About The Position

The Director, S&O for Forecasting, Insights and Analytics serves as Chief of Staff and trusted strategic business partner to the VP, Customer Engagement & Insights. This critical role drives core operational excellence, fosters effective communication, and facilitates the execution of strategic priorities across Customer Engagement & Insights organization. As a dynamic leader, the Director ensures stakeholder alignment and coordinated execution to advance BMS’s insights strategies, propelling the organization toward its goals. Supporting our transformative vision to position BMS Commercialization as an industry leader in AI, this leader is pivotal in advancing insights capabilities - optimizing people, process, and technology - to enhance speed, flexibility, and quality of execution across BMS.

Requirements

• Minimum of 10 years in the pharmaceutical or healthcare-related industry.
• Undergraduate degree required; MBA or advanced degree preferred.
• Understanding of the biopharmaceutical industry across oncology, hematology, cardiovascular, immunology, neuroscience, and cell therapy in US and worldwide markets (preferred).
• Demonstrated ability to collaborate across boundaries (e.g., Commercial Business Leads/functions, BIT, vendors) and build strong relationships.
• Knowledge of the Product Development and Commercialization process and brand lifecycle; ability to connect strategy to execution.
• Proven Chief of Staff/PMO leadership for complex, multi-brand portfolios: operating cadence, OKRs, roadmaps, portfolio and investment prioritization.
• Omnichannel and AI/MarTech proficiency: CRM/CDP/orchestration, personalization, consent management, marketing automation; familiarity with GenAI applications and responsible AI practices.
• Demonstrated ability to influence, align, and drive performance across matrixed teams (Marketing, IT, Data/Analytics, Medical, Legal, Compliance, Field) with clear RACI and decision rights.
• Strong change management and enablement experience: design training/playbooks, adoption metrics, and upskilling programs for AI/omnichannel.
• Vendor/partner management: selection, contracts, SLAs, performance management; experience with agencies and technology providers.
• Financial acumen: budget planning, headcount management, PO/accrual tracking, investment ROI; experience coordinating with Finance and Procurement.
• Risk management: RAID logs, strategic risk registers, issue escalation, and war-room facilitation.
• Excellent verbal and written communication; executive storytelling; ability to produce ELT updates, business cases, board materials, and run high-stakes meetings.
• Demonstration of BMS Core Behaviors: Passion, Innovation, Accountability, Urgency.

Responsibilities

• Define and strategize the Customer Engagement & Insights (CE&I) and Forecasting and International Analytics Team’s strategy with the VP and leadership team; translate strategy into clear OKRs, roadmaps, and investment priorities aligned to brand imperatives.
• Lead operating cadence and performance management for CE&I: weekly/monthly/quarterly business reviews, executive scorecards, budget alignment, decision logs, and governance forums; own OKR and performance dashboards.
• Act as the integrator and primary liaison for the CE&I and Forecasting and International Analytics team across Brand, CASA, BI&T, Finance, Medical, Legal, Compliance, Field, and agency partners; clarify RACI and decision rights to enable rapid, consistent execution.
• Run the CE&I and Forecasting and International Analytics Team PMO programs that cross CE&I functions: intake/prioritization, scope, dependencies, timelines; ensure on-time, on-budget delivery with transparent status, RAID/risk registers, and executive-ready reporting. Integrate into the CASA Transformation Office governance as needed.
• Drive process improvements and operational excellence to accelerate speed-to-value for CE&I and Forecasting and International Analytics Team initiatives. Establish prioritization and governance mechanisms with focus on Omnichannel & AI team outcomes.
• Ensure US and global regulatory, privacy, and data governance standards are harmonized and embedded; partner closely with Compliance and Legal.
• Manage the VP of CE&I’s and Forecasting and International Analytics executive office operations: calendar, briefings, pre-reads, talking points; set agendas for LT meetings and Town Halls; produce ELT/board materials; track actions and follow-ups.
• Troubleshoot cross-team issues; run war rooms for critical topics; drive structured escalation and resolution.
• Lead budget, headcount, and vendor/contract management for CE&I with Finance and Procurement; track POs, accruals, savings, and investment ROI; support vendor selection and discovery; manage partner performance and SLAs.
• Coordinate talent planning, onboarding, capability building, org health, and internal communications; embed a culture of innovation, collaboration, diversity, and inclusion for the CE&I team

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Director