Director, Revenue Operations

DaVita•Federal Way, WA

26d•$114,000 - $181,000•Remote

About The Position

No Brag, Just Fact! Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you are joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. Here's what you can expect as a Director of Revenue Operations (ROPS) at DaVita: This role can work remotely. 10%-25% travel. We are seeking a dynamic and results-driven Director of Revenue Operations (ROPS) that will lead a cross-functional product team responsible for informing the design, build, and optimization of technology-enabled workflows and other solutions that improve efficiency, accuracy, and financial performance across the revenue cycle. This leader serves as the bridge between business operations and technology, ensuring our digital tools, data, and processes align with organizational strategy and deliver measurable impact. This role combines business acumen, product thinking, and operational excellence to translate front-line pain points into scalable solutions that drive financial outcomes and improve the caregiver and patient experience. Join the Revenue Operations Team, where you can: Be part of a high-impact, widely respected team that has a high concentration of talent in its members and leaders Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into Revenue Operations business's drivers and dynamics Tackle the toughest problems Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders Develop goals and strategies that will guide us through upcoming industry changes Define and chart your path into the business and be part of the next generation of leaders at DaVita What will you do?

Requirements

Bachelor's degree required, Master's degree preferred
Minimum of five (5) years of related experience required
Experience implementing complex systems and technology solutions that span across multiple geographies along with proven change leadership
Experience with strategic planning and implementation of large, complex new initiatives
Strong knowledge and experienced practice with process improvement and project management methodologies, techniques, and processes

Responsibilities

Define the vision and the product roadmap for assigned revenue cycle functions (e.g., Cash Posting, Credits).
Align product initiatives with organizational goals for cash acceleration, clean claim rate improvement, and reduced administrative burden.
Partner with operational leaders to identify business problems, quantify value, and prioritize high-impact opportunities.
Translate strategic goals into clear, actionable product objectives and measurable outcomes.
Identify process gaps and technology opportunities unique to dialysis reimbursement, payer policy changes, and CMS regulations.
Maintain a strong understanding of industry trends, regulatory changes, and emerging technologies affecting healthcare revenue cycle management.
Lead discovery, requirements definition, and design for new capabilities and enhancements.
Partner closely with technology, analytics, and process excellence teams to deliver high-quality solutions on time and within scope.
Develop and track KPIs to measure adoption, performance, and ROI of implemented solutions.
Oversee change management and communication plans to ensure operational readiness and successful implementation.
Lead and mentor a team of product managers or analysts dedicated to specific functional areas (e.g., Cash Posting, Credits).
Partner closely with operations leaders, IT, and finance to ensure alignment on priorities, dependencies, and release planning.
Serve as an escalation point for complex product or operational issues.
Foster a culture of accountability, transparency, and continuous improvement.
Collaborate with senior operational leaders, IT, and analytics partners to align priorities, dependencies, and delivery plans.
Communicate progress, insights, and results to executive stakeholders and other key partners.
Build trust-based relationships across operations, technology, and finance to enable alignment and accountability.
Actively engages in recruitment, interviewing, hiring, and retention processes to build and maintain team strength
Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
Build relationships within the ROPS organization and across diverse departments
Lead through influence, providing strategic guidance and effecting change outside of lane in the interest of bettering the overall organization
Synthesize critical analysis through oral and written communication
Directly and concisely communicate ideas, insights, risks and recommendations to executive leaders
Prepare for and facilitate executive-level presentations across various stakeholder groups

Benefits

Medical, dental, vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace ®
backup child and elder care
maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.