Director Residential Services

Hillside•City of Rochester, NY

1d•$100,000 - $155,000

About The Position

The Director Residential Services ensures the delivery of high quality residential treatment to youth and families by coaching and mentoring teams and by developing and maintaining systems that facilitate the delivery of quality services. This position oversees the efficiency of day-to-day campus operations, which includes budget development and management, utilization, hiring, supervision, training, clinical oversight, regulatory compliance, and the safety of youth, families, and staff. The Director of Residential Services ensures the overall functioning of assigned residential programs, and the implementation and ongoing evaluation of evidence-based, therapeutic programming. Essential Job functions In partnership with the VP for Residential Treatment Services, establish and manage the residential services program budget and perform risk analysis to ensure financial and operational success of the program. Achieve budgeted utilization for all campus programs. Spearhead exceptional quality in the delivery of services and the successful implementation of quality improvement (QI) strategies. Ensure successful implementation of treatment programs, models, and methodologies consistent with the agency mission, vision, and values and the agency’s EBP Implementation Plan. Ensure that the programs on campus are meeting the requirements of each OCFS and/or OMH contract. Direct a team of leaders to accomplish individual, program and department goals and respond to opportunities using effective delegation and oversight. Set expectations and measure results to track progress of strategic initiatives, refine processes and define professional development opportunities for team. Develop and maintain positive funder and regulatory relationships via effective communication and a proactive approach in partnering with funder/regulatory bodies. Revise and redesign residential services to meet changing demographics and needs of participants, changing funder requirements, and other components of the system of care. Support strategic direction and initiatives of Hillside and the Residential Treatment Department and participate in policy and procedure decisions as a member of the agency leadership team. Oversee regulatory compliance including, but not limited to: Office of Children and Family Services (OCFS), Office for People with Developmental Disabilities (OPWDD), Office of Mental Health (OMH), Juvenile Justice and Opportunities for Youth, Council of Accreditation (COA), and Centers for Medicare & Medicaid Services (CMS) as related to programs of oversight. Lead and follow-up on all internal and external emergency situations. Develop, maintain, and update all required documentation in a timely and compliant manner. Develop and implement systems of accountability for both teams and individuals. As a trusted leader, this position maintains availability to address emerging priorities and ensure continuity of support at all times. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Requirements

Bachelor’s Degree in Human Services, Business, or a related field required
Minimum 3 years of progressively responsible leadership experience in residential treatment services, human services, behavioral health, or healthcare settings required
CPR certification required or obtained within 60 days of hire
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards
Excellence in managing & leading successfully in a large, matrixed organizational system including partnerships with support of the Hillside organization’s departments.
Demonstrated ability to plan and implement strategies to improve the quality of services and effectively implement programs.
In-depth knowledge base and expertise in area of responsibility; demonstrated knowledge of sector (i.e. Development Disabilities, Mental Health, etc.) on the state level; ability to build productive relationships with influential members of the sector, and present their perspectives to Hillside and effectively communicate and advocate for Hillside’s perspectives and goals to them.
Adept decision-maker that seeks out input and information to make informed decisions; able to limit negatives from small and large high-risk decisions through anticipation and planning; confronts difficult issues directly in alignment with Hillside values.
Ability to engage and inspire others toward achievement.
Must be able to work a variable scheduling including holidays, evenings and weekends
Occasional sitting (up to 4 hours)
Occasional standing (up to 4 hours)
Occasional walking (up to 2.5 hours)
Occasional driving (up to 8 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 50 lbs., 10-15 lbs. on a daily basis
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to changes in temperature, dust, fumes, gases or chemicals is apparent.
Protective clothing or equipment required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

Nice To Haves

Master’s Degree strongly preferred

Responsibilities

Establish and manage the residential services program budget and perform risk analysis
Achieve budgeted utilization for all campus programs
Spearhead exceptional quality in the delivery of services and the successful implementation of quality improvement (QI) strategies
Ensure successful implementation of treatment programs, models, and methodologies consistent with the agency mission, vision, and values and the agency’s EBP Implementation Plan
Ensure that the programs on campus are meeting the requirements of each OCFS and/or OMH contract
Direct a team of leaders to accomplish individual, program and department goals and respond to opportunities using effective delegation and oversight
Set expectations and measure results to track progress of strategic initiatives, refine processes and define professional development opportunities for team
Develop and maintain positive funder and regulatory relationships via effective communication and a proactive approach in partnering with funder/regulatory bodies
Revise and redesign residential services to meet changing demographics and needs of participants, changing funder requirements, and other components of the system of care
Support strategic direction and initiatives of Hillside and the Residential Treatment Department and participate in policy and procedure decisions as a member of the agency leadership team
Oversee regulatory compliance
Lead and follow-up on all internal and external emergency situations
Develop, maintain, and update all required documentation in a timely and compliant manner
Develop and implement systems of accountability for both teams and individuals
Maintain availability to address emerging priorities and ensure continuity of support at all times