Director Research Training

CoStar • Richmond, VA

57d • Onsite

About The Position

At CoStar Group, we uphold our “Best teams anywhere” standard by hiring great people and developing them to deliver world‑class data quality and client experience. The Director, Research Training leads the end‑to‑end learning strategy and execution for the Research organization, ensuring new hires are successfully onboard, managers are equipped to coach, and experienced researchers continue to grow through targeted continuous education.
This leader owns the training roadmap, curriculum, governance, and measurement framework across classroom, nest, and continuing education stages. They partner closely with Corporate Training/L&D, Product, IT, Research Operations, and senior Research leadership to align training content to evolving tools and workflows (e.g., Web Enterprise, Classic Enterprise Stack, PRT, Workday learning modules) and drive measurable improvements in data accuracy, timeliness, and client outcomes.

Requirements

• Bachelor’s degree (in‑person, accredited institution) or equivalent; advanced degree a plus.
• 7+ years of experience in learning & development, or adjacent functional leadership; 4+ years leading training teams or large training programs.
• Demonstrated success building end‑to‑end curricula (onboarding → nest → continuing ed) and improving operational KPIs (accuracy, timeliness, client satisfaction).
• Proven change‑management experience and manager enablement.
• Excellent communication skills: ability to coach at all levels and collaborate across Product, IT, Ops, and HR.
• Internal Applicant: Strong mastery of CoStar Research workflows and tools (Web Enterprise, PRT, Classic Stack) and Workday learning administration.

Nice To Haves

• Experience designing role certifications and issuing digital badges; familiarity with UAT and release‑aligned training.
• Background in Commercial Real Estate.
• Track record of international training support (Canada/UK/Spain) and localization.
• Data fluency building training diagnostics and dashboards.

Responsibilities

• Training Strategy & Governance
• New‑Hire Onboarding (Classroom → Nest)
• Continuous Education & Certifications
• Change Management & Adoption
• Program Diagnostics & Analytics
• People Leadership & Stakeholder Management
• Tools, Content & Platforms
• Compliance, Risk & Standards

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Extensive initial and ongoing training, emphasizing commercial real estate principles, internal software applications, and management skills
• Annual Bonus based on goals and targets
• 401k plan with company match and employee stock purchase plan
• Life, legal, and supplementary insurance
• Registered Retirement Savings Plan
• Paid time off
• Tuition reimbursement
• On-site fitness facility

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees