Director Research Training

CoStar Group • Richmond, VA

6d • Onsite

About The Position

At CoStar Group, we uphold our “Best teams anywhere” standard by hiring great people and developing them to deliver world‑class data quality and client experience. The Director, Research Training leads the end‑to‑end learning strategy and execution for the Research organization, ensuring new hires are successfully onboard, managers are equipped to coach, and experienced researchers continue to grow through targeted continuous education. This leader owns the training roadmap, curriculum, governance, and measurement framework across classroom, nest, and continuing education stages. They partner closely with Corporate Training/L&D, Product, IT, Research Operations, and senior Research leadership to align training content to evolving tools and workflows (e.g., Web Enterprise, Classic Enterprise Stack, PRT, Workday learning modules) and drive measurable improvements in data accuracy, timeliness, and client outcomes.

Requirements

• Bachelor’s degree (in‑person, accredited institution) or equivalent; advanced degree a plus.
• 7+ years of experience in learning & development, or adjacent functional leadership; 4+ years leading training teams or large training programs.
• Demonstrated success building end‑to‑end curricula (onboarding → nest → continuing ed) and improving operational KPIs (accuracy, timeliness, client satisfaction).
• Proven change‑management experience and manager enablement.
• Excellent communication skills: ability to coach at all levels and collaborate across Product, IT, Ops, and HR.
• Internal Applicant: Strong mastery of CoStar Research workflows and tools (Web Enterprise, PRT, Classic Stack) and Workday learning administration.

Nice To Haves

• Experience designing role certifications and issuing digital badges; familiarity with UAT and release‑aligned training.
• Background in Commercial Real Estate.
• Track record of international training support (Canada/UK/Spain) and localization.
• Data fluency building training diagnostics and dashboards.

Responsibilities

• Training Strategy & Governance Build and maintain the Research Training Strategy aligned to business objectives, OKRs, and the competencies required at each career stage. Establish governance for curriculum standards, instructor guides, learner materials, and train‑the‑trainer readiness. Maintain a multi‑month training calendar and capacity plan for Richmond training rooms. Partner with Corporate Training to ensure job profiles and learning paths are accurate and to coordinate enterprise compliance assignments (avoid duplication).
• New‑Hire Onboarding (Classroom → Nest) Own Week 1 Foundations (CRE basics, product walk‑throughs, assessments) and Weeks 2–3 role‑specific classroom (Market/Tenant), including the 80% assessment threshold before Nest. Lead the Nest program: coach assignment, SBS/reverse‑SBS schedule, desk setup, portfolio assignments, audit certification for coaches, daily summaries, and back‑to‑floor readiness. Standardize assessment rubrics (accuracy audits, production KPIs, value‑add metrics, call flow), and enforce minimum performance gates to advance. Ensuring international adaptations reflect local workflows, language, and product variants.
• Continuous Education & Certifications Design and deliver ongoing skill sustainment (3–6 months post‑onboarding) and advanced tracks (e.g., hierarchy curation, construction pipeline, news case writing, lease comps research). Issue digital badges for role certifications (SOAR roles, Nest Coaches, Orientation Leads) and maintain transcripts in Workday. Support cohort learning (audits, calibrations, case communication reviews) in partnership with Research Ops.
• Change Management & Adoption Embed Prosci/ADKAR and CLARC people‑manager responsibilities across training tool and workflow changes; prepare directors/managers to communicate, coach, and mitigate resistance. Coordinate release‑aligned content (feature overviews, job aides, UAT coordination with BAs) and train‑the‑trainer sessions ahead of deployments.
• Program Diagnostics & Analytics Build dashboards and reporting that quantify training impact (assessment of pass rates, audit outcomes). Review diagnostics with Research Ops to identify training gaps (e.g., single‑location hierarchy clean‑up, tenant rep capture, space‑use alignment) and prioritize curricula updates.
• People Leadership & Stakeholder Management Recruit, onboard, and develop Training Managers, Implementation Specialists, Nest Trainers, and program leads; conduct regular 1:1s, feedback, and performance coaching. Collaborate with Research Directors/Senior Managers to align huddle topics, market meeting expectations, and cross‑team SBS (Market ↔ Tenant). Partner with Corporate Training/L&D, Product, IT, and HR Services to ensure tools, compliance modules, and learning sites are current and accessible.
• Tools, Content & Platforms Curate and maintain learning content in Workday Learning, Confluence/Wiki (Manager Toolkit, Research processes), and Cynergy/Knowledge Center. Ensure training coverage for primary platforms (Web Enterprise, PRT, Classic Enterprise Stack) and external resources (LinkedIn Learning prerequisites, power broker/impact awards context).
• Compliance, Risk & Standards Coordinate with HR/Legal to incorporate relevant guidance into training (e.g., recruiting/legal training boundaries, data handling). Uphold CoStar training standards: in‑person degree requirements, classroom etiquette, documentation integrity, and consistent assessment scoring.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Extensive initial and ongoing training, emphasizing commercial real estate principles, internal software applications, and management skills
• Annual Bonus based on goals and targets
• 401k plan with company match and employee stock purchase plan
• Life, legal, and supplementary insurance
• Registered Retirement Savings Plan
• Paid time off
• Tuition reimbursement
• On-site fitness facility

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees