Director, Release & Reliability Engineering

Early Warning Services • Scottsdale, AZ

1d • $172,000 - $258,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose Responsible for leading the day to day operations, roadmap and management of assigned production platforms ensuring best practices, quality and service levels are achieved. Essential Functions Provide exceptional leadership to a team of operations engineers and support analysts to develop a highly engaged, high performing team supporting a large, production Big Data environment to deliver against company objectives. Work with software engineering to plan work pipeline and align resource availability with forthcoming releases. Provide input and non-functional requirements for new projects (technical requirements, constraints and resourcing needs). Monitor and adjust service level objectives for all managed applications to ensure external SLAs are met. Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases. Manage 2nd and 3rd level technical and functional support teams for customer facing applications. Manage an on-call support rotation and ensure 24/7 coverage. Escalation management of Production issues. Manage Incident and Problem management processes as they relate to this group. Manage UAT and Performance testing functions. Maintain & adapt Policies and Procedures as they apply to the function carried out by this team. Participate in audits for all applications. Serves as point of contact for risk identification and mitigation. Ensures operational requirements are understood and incorporated in any new product design. Ensure Disaster Recovery readiness within department and ensure that the compilation of testing results is produced for consumption by senior management, audit, and clients. Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Requirements

• Education and/or experience typically obtained through completion of a Bachelor’s degree .
• Typically 12 or more years of demonstrated experience in areas of development, service delivery and project management.
• Demonstrated success or ability to retain highly engaged, high performing teams.
• Highly effective problem solving and negotiation skills.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Ability to maintain strategic focus while addressing tactical issues.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple initiatives and deliverables across the team.
• Detailed understanding of company business and technology platform, customer interaction with the systems, and best practices for implementation and support.
• Strong verbal and written communications skills.
• Background and drug screen.
• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Nice To Haves

• Knowledge and/or experience in financial institution operations related to assigned platform capabilities desired.
• Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Responsibilities

• Provide exceptional leadership to a team of operations engineers and support analysts to develop a highly engaged, high performing team supporting a large, production Big Data environment to deliver against company objectives.
• Work with software engineering to plan work pipeline and align resource availability with forthcoming releases.
• Provide input and non-functional requirements for new projects (technical requirements, constraints and resourcing needs).
• Monitor and adjust service level objectives for all managed applications to ensure external SLAs are met.
• Create a rolling resource forecasts (including skill needs) and manage against actual utilization, including identification of upcoming products and releases.
• Manage 2nd and 3rd level technical and functional support teams for customer facing applications.
• Manage an on-call support rotation and ensure 24/7 coverage.
• Escalation management of Production issues.
• Manage Incident and Problem management processes as they relate to this group.
• Manage UAT and Performance testing functions.
• Maintain & adapt Policies and Procedures as they apply to the function carried out by this team.
• Participate in audits for all applications.
• Serves as point of contact for risk identification and mitigation.
• Ensures operational requirements are understood and incorporated in any new product design.
• Ensure Disaster Recovery readiness within department and ensure that the compilation of testing results is produced for consumption by senior management, audit, and clients.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees