Director Regional Station Operations

Horizon Air • SeaTac, WA

45d • $101,550 - $173,150

About The Position

The Director Regional Station Operations sets the long-term strategy and oversees financial performance for a team of managers and employees within an assigned region of the Horizon Air station network. This leader implements operational plans to ensure stations within their designated region meet performance objectives, compliance guidelines, and financial objectives. As a senior leader, this role champions a superior level of customer service and ensures our employees deliver a remarkable guest experience that will delight our guests at the airport while ensuring the utmost safety standards are upheld.

Requirements

• 7 years of station experience with proven skills in passenger service and stations operations, which may include: cargo handling, ground operations (to include weight and balance, deicing, etc.) personnel administration, scheduling shift work and budget controls.
• 4 years of leadership experience with at least two of those years directly leading people.
• Bachelor’s degree or an additional two years of training/experience in lieu of a degree.
• Outstanding communication (e.g., verbal, written, and listening) and presentation skills, with a demonstrated commitment to clear and transparent communication.
• Unwavering commitment to ensuring safety and compliance.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint and Outlook).
• Working knowledge of fiscal control systems, staffing processes, safety and security compliance.
• Proven ability to motivate employees to improve and enhance group dynamics as well as tactfully communicating with others to constructively resolve issues.
• Ability to travel for business as needed, up to 60% of the time.
• High school diploma or equivalent.
• Authorization to work in the U.S.
• Minimum age of 18.

Nice To Haves

• Knowledge of TSA and FAA Regulations, and Horizon Air/Alaska Airlines Policies and Procedures.
• Knowledge of Sabre/Image.

Responsibilities

• Establish strategic goals and implement operational plans to ensure stations in the region meet performance objectives and compliance guidelines.
• Shape culture of the team through action, presence and reinforcement of behaviors to build and maintain a culture of safety & compliance at all levels of the Station Operations group within the region, with a strong commitment to our “Ready, Safe, Go” culture.
• Develop people through effective performance management and ongoing feedback focusing on fostering strategic and systems thinking, development of talent, and mentors managers and supervisors in the region to facilitate a culture of belonging, succession planning and career progression.
• Establish and ensure effective communication with frontline and field supervisory staff that builds alignment around continuous improvement and attainment of strategic goals.
• Develop the annual regional budget and ensure it aligns with divisional and organizational goals and objectives; drive annual budget adherence.
• Partner with and act as a liaison between all stations within the region and other appropriate stations or departments to ensure support services are provided.
• Represent Horizon Air and Alaska Airlines at various community and airport meetings as needed.
• Anticipate equipment, technology, and facility planning needs to ensure optimal efficiency, productivity and financial performance within the region.
• Coordinate and assist with the interview and hiring process for new management positions for all stations in the region.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
• Select number of confirmed travel credits provided annually
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager