Regional Operations Director

IVX Health•Overland Park, KS

About The Position

Join IVX Health as Healthcare Operations Leader in Kansas City! Transform patient care across Overland Park, Briarcliff, Shawnee, & Lee's Summit. Are you a strategic operator with a passion for healthcare excellence? IVX Health is seeking a Regional Operations Director to lead our infusion centers throughout the Kansas City market. In this pivotal leadership role, you'll drive best-in-class performance, cultivate high-performing teams, and ensure that every patient receives compassionate, top-tier care. About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Requirements

Bachelor’s Degree in Business Management, Healthcare Administration, or a related field (or equivalent experience).
Minimum 5 years of leadership experience in a healthcare setting, preferably with multi-site management.
Experience managing a P&L and leading clinical and administrative teams.
Proven ability to drive operational excellence while delivering exceptional patient experiences.
Strong interpersonal, communication, and organizational skills.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

Lead Market Operations
Oversee daily operations across multiple infusion centers, ensuring a seamless and exceptional patient experience.
Support P&L for your market, ensuring strong financial and operational performance
Act as an escalation resource and problem-solver for operational and clinical challenges.
Mentor and Develop Team
Recruit, mentor, and grow a team of center-level staff
Oversee staffing, scheduling, and payroll, driving productivity and accountability
Foster a collaborative, patient-centered culture focused on continuous improvement
Drive Operational Excellence
Partner cross-functionally with central teams (Finance, Marketing, Revenue Cycle, and Clinical Leadership) to optimize processes and resolve operational barriers.
Support the launch and operational success of new infusion centers.
Grow Patient Volume
Collaborate with Business Development Managers to achieve patient census goals and drive growth across centers.
Build and maintain strong relationships with key referral sources and vendor partners.
Stay Ahead of the Industry
Monitor industry trends, regulatory changes, and innovations to continuously enhance patient care and operational performance.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.