Regional Operations Director

CyrusOne•Sterling, VA

About The Position

To oversee the daily facility operations of all data centers within the region, by managing both internal and external resources, to provide an exceptional customer experience each day for every customer. The Regional Operations Director oversees teams throughout the region to ensure proper practices and procedures. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Requirements

7+ years' experience in managing critical facilities, preferably in a data center environment
7+ years supervisory or personnel management experience with ability to direct and manage work groups
Demonstrates strong customer service skills and takes ownership of the customer experience
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
Ability to develop and document procedures and train personnel on the procedures
Ability to work well under pressure and manage multiple concurrent priorities
Strong work ethic and commitment to operational excellence and process improvement
Excellent organizational, time management, communication and leadership skills
Ability to work well with all levels of people within the organization
Takes ownership for business performance
Excellent verbal and written communication skills
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Demonstrates strong customer service skills and takes ownership of the customer experience
Ability to develop and document procedures and train personnel on the procedures
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
Takes ownership for business performance
Provides constructive thought leadership on ways to improve service.
Pursues creative ways to reduce expenses when possible.
Operates with a strong work ethic and a desire to do things the right way.
Proactively offers constructive and creative ways to improve our business.
Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
Exercises good judgment in communicating and resolving issues with fellow co-workers.
As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
Displays personal commitment to always learn and improve.
7+ years’ experience in managing critical facilities, preferably in a data center environment
10+ years supervisory or personnel management experience

Nice To Haves

a Master’s degree or relevant certification (e.g., FRM, CRM) is preferred.

Responsibilities

Management of the Facilities
Employee Management including recognition, reviews, career development, corrective actions and scheduling
Interviewing and hiring new employees
Employee training and training updates
Maintain Operations Policies, Procedures and Guidelines.
Support Work with the Manager of Implementations to assure smooth implementations for the customer
Review all terms and conditions of customer contracts and orders
Serve as Implementation Manager for certain key accounts to ensure successful service delivery.
Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Customer Environmental Services Management
Create and deliver scopes of work for environmental consulting
Work with Sales to deliver Environmental services proposals
Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
Support of Phase 6
Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
Proactively develop and implement maintenance activities
Report on all SLA required activities
Capacity Management
Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
Work with the Security Manager to assure all access points are monitored and controlled
Manage all security issues to resolution and conduct post mortems for future assurance
Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security
Facility Operations Assurance
Manage all sub-contractor agreements for maintaining the building
Asset Management
Management of our asset tracking processes, and systems
Reporting on Assets for customers and internal
Daily reporting and communication
Data Policing for all Reporting of Operational KPIs
Administering Daily Shift Reporting
Generate periodic reports
Regulatory compliance Management
Updates for our Business Continuity Planning
Perform SAS 70 Re-occurring audits
Updates and Training for our Facility Operations Handbook
Perform SOX Audits
Perform SOC 2 Audits
Problem Resolution
Customer Issue Resolution Owner
Verification and analysis of alerts
Post mortems on all customer complaints.
Customer Communication
Emergency Action Communication – Creation for Validation.
Signoff Point for Customer Transition from Engagements to Operations
Customer Concerns discussions
Budgeting and Forecasting
Responsible for generating and adhering to annual OpEx budget
Responsible for generating and adhering to annual CapEx budget
Create, submit, and present capital project budget requests to the Capital Committee
Manage strategic initiatives on behalf of the company
Set forth the vision and roadmap for achievement
Develop and organize the team to fulfill the roadmap
Monitor and manage activities associated with fulfilling the vision
Performs other duties as assigned