Director - Regional Accounts

CorVel Career Site•Dallas, TX

14h•Hybrid

About The Position

Provides customer services for one or more new or established accounts. Responsible for interacting with customers on an executive level and understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing excellent service, commitment to the customer, and introducing additional services. This is a hybrid role.

Requirements

Functional expertise is expected in workers’ compensation, auto, general liability, and disability management
Demonstrated expertise in managed care services such as Network Utilization, Case Management, Bill Review and Pharmacy Benefit Management
Strong analytical skills
Advanced understanding of Excel
Leadership presence
Bachelor’s Degree or higher
A minimum of 5 years of managed care, risk, or TPA experience

Responsibilities

Facilitate and coordinate customer set-up
Coordinate and attend customer meetings
Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
Develop/maintain account service instructions and communicate to service staff and post on the CorVel Sharepoint
Knowledge of CorVel's services and completion of all CorVel Product Training Modules
Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate
Resolve service issues through appropriate channels; Essential elevate operations issues to Local Management Team or Regional Vice President as appropriate
Responsible for all aspects of collections in conjunction with the respective operations management
Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
Oversee integrity and delivery of client specific reports
Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained
Will serve as an AM mentor to assist new AM’s with onboarding and first 24 months of employment
Monthly account updates and all new service opportunities documented in Salesforce.com
Additional duties as assigned