Director, Real Estate Services

Mastercard • O'fallon, MO

5d

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Real Estate Services team at Mastercard delivers core services including real estate transactions, workplace strategy, and facilities management. These are globally coordinated to plan, execute, and optimize enterprise occupancy needs, ensuring service quality and continuous improvement. • The Director of Workplace Strategy leads office occupancy strategy, space management, and optimization across the global portfolio. This role leverages strategic tools and data analytics to drive space planning, design, and operational efficiency, aligned with Mastercard’s workplace model and real estate strategy. • This role requires experience in large-scale corporate real estate across multiple geographies, with expertise in workplace strategy, capacity management, stakeholder engagement, and workplace experience. It involves managing operational and financial complexity, leveraging workplace technology in an agile environment, communicating with senior stakeholders and partners, and driving change.

Requirements

• Comprehensive Expertise in Corporate Real Estate Principles: Deep knowledge of corporate real estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi-regional portfolio is essential.
• Executive Engagement and Presentation Capabilities: Demonstrated proficiency in engaging with senior leadership to independently present and debate program business cases, financials, design concepts, and other critical topics, ensuring persuasive and impactful communication.
• Analytical and Financial Acumen: A pronounced analytical mindset, comfort with a statistical approach, and robust financial insight are required. Candidates must possess the ability to strategically align financial considerations with operational goals.
• Proficiency in Data Analytics and Software Tools: Expertise in performing statistical data analytics is mandatory, necessitating fluency with MS Office suite, comprehensive CAFM systems, AutoCAD, occupancy analytics tools, and workplace business intelligence systems.
• Interpersonal and Conflict Resolution Skills: Exceptional interpersonal abilities to connect, build rapport with stakeholders, and navigate through conflicting viewpoints during the decision-making process are crucial.
• Understanding of Outsourcing and Supplier Management in Corporate Real Estate: A solid grasp of outsourcing practices, especially in relation to supplier and project management services within the corporate real estate sector.
• Communication and Presentation Excellence: Strong, articulate verbal and written communication skills, alongside notable presentation capabilities, are indispensable.
• Willingness to Travel: Openness to undertake both international and domestic travel, accounting for approximately 10-15% of the role’s responsibilities.
• Multicultural Team Experience: 10-12 years of prior experience working within multicultural real estate teams across various geographies is required.
• Educational and Technical Qualifications: A degree or formal qualification in Computer Systems & Architecture, Interior Design is preferred howevery not neccsary.

Nice To Haves

• Professional Accreditations: Credentials from recognized bodies such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS (e.g., LEED, Green Star, BREEM, FMP, CFM, MCR, MRICS) are highly desirable across any or all disciplines

Responsibilities

• Workplace Strategy, Capacity, and Design
• Cross-Functional Leadership and Stakeholder Management
• Workplace Technology and Data Governance
• Financial Accountability
• Capital Projects and Change Management
• Owner of the Global Workplace Design Guidelines
• Workforce Leadership and Delivery

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees