Director, Quality Assurance - Fidelity Workplace Consulting

Fidelity Investments • Greenwood Village, CO

1d • $95,000 - $186,000

About The Position

Fidelity Workplace Consulting seeks a Director of Quality Assurance to define, build, and lead the quality strategy for our highly customized retirement plan administration solutions. You will own the end-to-end QA operating model—spanning technical and business validation—and partner closely with delivery teams, business analysts, and clients to embed quality into every phase of the lifecycle. This is a transformational leadership role for a new and growing QA function, with the mandate to move from ad-hoc testing to a structured, scalable, risk-based program.

Requirements

• 10+ years in quality assurance or audit, including leading risk/quality assessments.
• Demonstrated success building QA functions and transforming testing processes.
• Experience in retirement plan administration or financial services strongly preferred.
• BA/BS/MIS degree (or equivalent).
• Proven leadership across diverse teams and complex programs; strong communication, judgment, and stakeholder management.
• Experience with automation tools, CI/CD-aligned testing, and data/ETL validation.
• Comfortable in fast-paced, evolving environments; passionate about product quality, customer experience, and efficiency.
• Jira (and Confluence) experience a plus.

Nice To Haves

• Selenium/WebDriver, Postman/REST-assured, JMeter/k6, PyTest/Robot Framework, SQL/Snowflake/, , Airflow, data reconciliation tools, Git/GitHub, CI/CD pipelines (e.g., Jenkins/Azure DevOps), GitHub Copilot, Jira, XRAY.

Responsibilities

• Own the QA Strategy & Operating Model
• Design a risk-based quality framework aligned to business outcomes, client commitments, and regulatory expectations.
• Define governance, entry/exit criteria, sign-off standards, and release readiness processes.
• Balance Technical & Business Validation
• Establish methods that verify technical correctness (e.g., automation, integration, ETL-ELT/data pipeline testing) and business integrity ('does the output make sense?'), including plan rules, calculations, and operational feasibility.
• Create reference datasets, reasonableness checks, reconciliations, sampling strategies, and controls for complex client customizations.
• Build & Lead the Team
• Hire, mentor, and develop a high-performing QA team; create role definitions, career paths, and a culture of learning, empowerment, and clarity.
• Coach teams to make quality a shared responsibility.
• Implement Tools & Best Practices
• Drive adoption of automation, test data management, defect taxonomy, triage, and root-cause analysis.
• Leverage Jira (and related toolsets) for workflow, traceability, and reporting.
• Deliver Measurable Outcomes
• Establish and track KPIs: defect escape rate, DRE (Defect Removal Efficiency), test coverage, UAT pass rate, cycle time, rework %, automation coverage, MTTR, and data quality scoring.
• Create feedback loops and continuous improvement plans across teams.
• Partner Across the Business
• Collaborate with Workplace Consulting teams (Consultants & Developers) to ensure alignment on quality criteria and readiness.
• Lead go/no-go decisions and facilitate UAT with business stakeholders.

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Director