DIR - PROVIDER RELATIONS

Universal Health Services•Washington, WA

37d

About The Position

Director - Provider Relations Strategically plans, implements, and leads outreach efforts designed to foster physician alliance and improve relationships within healthcare community markets and service areas. Grows business opportunities and maximizes referral and redirection opportunities through the development of synergistic partnerships with providers, community groups, and other inpatient/outpatient associations. Monitors outcomes and participates in performance improvement activities. Responsibilities include the following: Operates departments of responsibility in such a way as to meet the fiscal goals of the organization. Implements value added programs and services. Manages the satisfaction of department customers to include patients, employees and physicians through effective communication and appropriate responsiveness to customer issues. In conjunction with C-Suite, develops outreach objectives based on facility strategic plan. Demonstrates knowledge of the hospital and competitor strengths and weaknesses regarding service lines, technology, and physicians. Provides solutions for increasing the hospital's position competitively within assigned areas Performs research on physicians to determine potential for hospital and ambulatory utilization. Oversees creation of a target list of physician contacts whose business is desired by system. Plans and implements visits to physicians, their staff and other potential referral and business sources. Maintains good account relationships and implements innovative selling ideas and methodologies Reports on key activities and communication through company approved CRM tool Meets company requirements for base level of admissions, surgeries and/or outpatient visits. Monitors outcomes of volume growth activities to identify process improvement opportunities Communicate operational and service issues to hospital leaders and improvements requested or suggested by physicians. Conducts follow-up with all involved in issue resolution Participates in the development of hospital service line marketing plans, physician recruitment/retention plans and outreach activities intended for identified physician audience Carries out other duties and responsibilities as assigned/required

Requirements

Operates departments of responsibility in such a way as to meet the fiscal goals of the organization.
Implements value added programs and services. Manages the satisfaction of department customers to include patients, employees and physicians through effective communication and appropriate responsiveness to customer issues.
In conjunction with C-Suite, develops outreach objectives based on facility strategic plan. Demonstrates knowledge of the hospital and competitor strengths and weaknesses regarding service lines, technology, and physicians. Provides solutions for increasing the hospital's position competitively within assigned areas
Performs research on physicians to determine potential for hospital and ambulatory utilization. Oversees creation of a target list of physician contacts whose business is desired by system. Plans and implements visits to physicians, their staff and other potential referral and business sources. Maintains good account relationships and implements innovative selling ideas and methodologies
Reports on key activities and communication through company approved CRM tool
Meets company requirements for base level of admissions, surgeries and/or outpatient visits. Monitors outcomes of volume growth activities to identify process improvement opportunities
Communicate operational and service issues to hospital leaders and improvements requested or suggested by physicians. Conducts follow-up with all involved in issue resolution
Participates in the development of hospital service line marketing plans, physician recruitment/retention plans and outreach activities intended for identified physician audience
Carries out other duties and responsibilities as assigned/required
Bachelor's degree required. Master's degree preferred
Solid knowledge of hospital operating environment needed
Minimum of seven years of experience in healthcare sales or network development environment. Experience in physician relations, network, marketing, or business development preferred
Thorough knowledge of physician, hospital and healthcare issues including managed care/reimbursement, practice operation issues, credentialing, recruitment, and governance
Understanding of standards and laws applicable to physician recruitment, planning and business development
Ability to interpret and consider physician volume and payer mix data in the development of an overall hospital and market positioning
Effective project management and plan execution skills with the ability to respond to multiple competing priorities
Strong communication and presentation skills. Ability to communicate in English, both verbally and in writing
Capacity to articulate change/value propositions to physicians and their staff and interact with hospital and corporate colleagues regarding compliance and adherence to regulatory guidelines
Excellent human relations skills with the ability to impact and influence results
Little to no guidance provided by Supervisor on a daily basis

Nice To Haves

Additional languages preferred

Responsibilities

Operates departments of responsibility in such a way as to meet the fiscal goals of the organization.
Implements value added programs and services. Manages the satisfaction of department customers to include patients, employees and physicians through effective communication and appropriate responsiveness to customer issues.
In conjunction with C-Suite, develops outreach objectives based on facility strategic plan. Demonstrates knowledge of the hospital and competitor strengths and weaknesses regarding service lines, technology, and physicians. Provides solutions for increasing the hospital's position competitively within assigned areas
Performs research on physicians to determine potential for hospital and ambulatory utilization. Oversees creation of a target list of physician contacts whose business is desired by system. Plans and implements visits to physicians, their staff and other potential referral and business sources. Maintains good account relationships and implements innovative selling ideas and methodologies
Reports on key activities and communication through company approved CRM tool
Meets company requirements for base level of admissions, surgeries and/or outpatient visits. Monitors outcomes of volume growth activities to identify process improvement opportunities
Communicate operational and service issues to hospital leaders and improvements requested or suggested by physicians. Conducts follow-up with all involved in issue resolution
Participates in the development of hospital service line marketing plans, physician recruitment/retention plans and outreach activities intended for identified physician audience
Carries out other duties and responsibilities as assigned/required