Director, Property Operations, Commercial

Empire State Realty Trust•New York, NY

11d•$250,000 - $275,000

About The Position

The Director, Property Operations, Commercial will oversee the day-to-day operations of a 5.2 million square foot portfolio of New York City office properties. This role reports directly to the VP, Property Management and will serve as a key operational partner. The Director will drive consistent execution, strong financial performance, and alignment across all assets. The Director will oversee property management teams, financial performance, and capital initiatives and drive accountability and operational standards across the portfolio. This individual will maintain efficient, high-performing assets, enable the VP, Property Management to focus on broader strategic and organizational priorities.

Requirements

Strong financial acumen with the ability to analyze operating statements, budgets, and forecasts
Strong understanding of capital projects, major repairs and maintenance planning, and construction coordination
Highly proactive management style with the ability to anticipate operational and financial issues and drive solutions
Exceptional organizational and multitasking skills with the ability to manage multiple properties, projects, and priorities in a fast-paced environment
Solid understanding of building systems including mechanical, electrical, and plumbing systems
Strong communication and leadership presence with the ability to effectively engage property teams, tenants, and senior leadership
Proficiency in Microsoft Office and property management systems such as Yardi
Minimum 10 years of experience in commercial property management
Significant experience overseeing multiple commercial office properties and property management teams
Proven leadership experience managing property managers and building teams

Responsibilities

Oversee day-to-day operations across a current portfolio of 9 commercial office properties totaling approximately 5.2 million square feet
Lead and support Property Managers and building teams to ensure smooth building operations, strong tenant service, and consistent operational execution across all properties
Establish and maintain consistent operating standards, policies, and procedures across the portfolio to ensure all assets are managed in a uniform and disciplined manner
Drive operational efficiency and best practices across buildings and teams while ensuring a proactive approach to portfolio management
Maintain clear visibility into building operations, projects, and team performance to ensure issues are identified early and addressed before they escalate
Provide leadership, mentorship, and oversight to Property Managers and onsite building teams
Ensure clear accountability, performance expectations, and operational consistency across all properties
Monitor staffing levels, team performance, and professional development while fostering a collaborative and high-performing property management culture
Ensure alignment and coordination between Property Management, Engineering, Leasing, and capital project teams
Maintain close oversight of portfolio financials including operating statements, budgets, and reforecasts
Review financial performance across properties and identify operational or financial issues requiring action
Ensure strong financial discipline across the portfolio including monitoring expenses, managing variances, and maintaining alignment with budget expectations
Maintain oversight of monthly, quarterly and year-end financial deliverables including accruals, expense tracking, and financial reporting to ensure accuracy and timeliness
Ensure property teams maintain strong financial controls and clear visibility into building financial performance
Oversee the planning and execution of capital projects, major repairs and maintenance, and building initiatives across the portfolio
Ensure projects are executed according to approved scope, schedule, and budget while maintaining building standards and minimizing operational disruption
Coordinate closely with project management, engineering, leasing, and property teams to ensure capital initiatives and tenant improvements are delivered successfully
Monitor project progress and ensure that work is completed, properly tracked, and financially accounted for in accordance with company procedures
Maintain a strong tenant-focused service culture across the portfolio
Support property teams in addressing tenant issues, operational challenges, and service delivery to ensure a high-quality tenant experience
Ensure buildings maintain strong standards for cleanliness, safety, maintenance, and overall presentation
Work closely with property teams to support tenant relations initiatives and maintain strong tenant engagement
Ensure regular property inspections are conducted across the portfolio to maintain high standards of building condition, safety, and operational performance
Conduct periodic portfolio inspections and work with property teams to identify operational issues, maintenance needs, and opportunities for improvement
Ensure inspection findings are addressed promptly and tracked through resolution
Maintain consistent building standards across all assets to ensure alignment with company expectations
Maintain a proactive management approach across the portfolio, identifying operational, financial, and building issues early and implementing solutions before they escalate
Ensure property teams operate with a forward-looking mindset focused on planning, accountability, and execution rather than reactive problem solving
Maintain a strong pulse on building operations, financial performance, projects, and team execution across the portfolio
Serve as a key operational partner to the VP, Property Management
Provide regular updates and insights regarding operational performance, financial trends, team effectiveness, and portfolio challenges
Ensure that day-to-day portfolio management, building operations, and financial execution remain aligned with broader portfolio goals and company priorities
Support broader initiatives and strategic projects led by the VP while maintaining responsibility for the operational execution of the portfolio
Drive process automation and efficiency improvements using AI technologies
Establish and monitor KPIs to measure AI impact (ROI, productivity, cost savings)
Partner with colleagues to translate operational needs into AI-driven solutions