Director of Property Operations

JP Management LLC•Hackensack, NJ

About The Position

Overview: JP Management is seeking a dynamic and results-driven Director of Property Operations to oversee and manage the day-to-day operations of our multifamily property portfolio. This hands-on leadership role is responsible for directly overseeing property management functions, including maintenance and leasing operations, while driving performance across financial, operational, and customer service metrics. The Director will execute corporate initiatives, develop region-specific strategies, and ensure optimal property performance through proactive, on-site engagement, operational oversight, and strategic planning. Responsibilities: Physically supervise day-to-day operations of the properties, ensuring they are well-maintained and in compliance with local regulations (walking and visually inspecting properties). Manage and supervise employees in the Tenancy and Collections Department. Sets expectations and holds property management teams accountable for executing the overall business strategy. Ensures appropriate levels of customer service and resident satisfaction are consistently maintained across the portfolio. Manages customer service within the portfolio to drive tenant renewals, referrals, and new prospect generation. Creates a sales-centric environment and ensures on-site managers are effectively managing the leasing process. Leads weekly leasing team meetings to empower, engage, and develop team members to achieve performance goals. Builds learning management systems and training programs for maintenance and leasing teams. Oversees ongoing evaluation of maintenance roles and team member performance, ensuring proper completion of work orders, apartment turns, and preventative maintenance. Designs and implements property asset management and inventory processes (materials, tools, and assets), including new-employee sign-off procedures. Oversees regulatory, DCA, municipal, and state compliance requirements across the portfolio. Supports landlord/tenant matters and provides general advisory support related to a large-scale real estate portfolio. Champions the company’s brand philosophy and ensures alignment with brand standards and strategy. Facilitates training initiatives to promote best practices and onboard employees to new systems or processes. Restructures departments and defines employee roles to support operational efficiency and scalability. Collaborates across departments to establish realistic operational targets and implementation timelines. Identifies operational requirements and oversees opportunities for continuous improvement. Gathers operational insights through workflow observation, property visits, employee interviews, and review of company reports. Documents processes, findings, and recommendations for executive leadership review. Review and Assess Fee Adjustment & Waivers Assists in the preparation of operating budgets for a portfolio of assigned communities and oversees implementation. Strategically manages financial aspects of multi-community operations to support company business objectives. Develops, implements, and monitors programs designed to maximize revenue and control expenses. Reviews market studies monthly to assess changing market conditions and competitive positioning. Participates in Profit and Loss statement reviews and financial meetings, identifying discrepancies and areas of concern. Determines appropriate methods to analyze operational performance, relevant data, and financial information. Recommends cost-effective solutions to operational and financial challenges. Tracks operational costs to ensure alignment with targeted profit margins. Other duties as assigned by management.

Requirements

Bachelor’s degree in operations management, project management (preferred).
Prior work experience in Property Management/Real Estate required.
Demonstrated knowledge of overall property management including financial performance, customer service, communications, crisis management, and staffing.
Knowledge of government housing programs and regulatory requirements.
Leader experience with strong mentoring, management, and operations skills.
Strong team-building and interpersonal skills, strong written and verbal communication skills and proficiency with computer systems.
Analytical and problem-solving skills; familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules, and regulations.
Must enjoy mentoring and can create a cohesive team.
Experience with implementing processes or procedures would be preferred.
Experience in an operations management position, or similar.
Experience with budgets and financial reports, and monitoring expenses.
Ability to work in a fast-paced environment and meet deadlines.
Ability to promote operational efficiency toward achieving business objectives and profitability.

Responsibilities

Physically supervise day-to-day operations of the properties, ensuring they are well-maintained and in compliance with local regulations (walking and visually inspecting properties).
Manage and supervise employees in the Tenancy and Collections Department.
Sets expectations and holds property management teams accountable for executing the overall business strategy.
Ensures appropriate levels of customer service and resident satisfaction are consistently maintained across the portfolio.
Manages customer service within the portfolio to drive tenant renewals, referrals, and new prospect generation.
Creates a sales-centric environment and ensures on-site managers are effectively managing the leasing process.
Leads weekly leasing team meetings to empower, engage, and develop team members to achieve performance goals.
Builds learning management systems and training programs for maintenance and leasing teams.
Oversees ongoing evaluation of maintenance roles and team member performance, ensuring proper completion of work orders, apartment turns, and preventative maintenance.
Designs and implements property asset management and inventory processes (materials, tools, and assets), including new-employee sign-off procedures.
Oversees regulatory, DCA, municipal, and state compliance requirements across the portfolio.
Supports landlord/tenant matters and provides general advisory support related to a large-scale real estate portfolio.
Champions the company’s brand philosophy and ensures alignment with brand standards and strategy.
Facilitates training initiatives to promote best practices and onboard employees to new systems or processes.
Restructures departments and defines employee roles to support operational efficiency and scalability.
Collaborates across departments to establish realistic operational targets and implementation timelines.
Identifies operational requirements and oversees opportunities for continuous improvement.
Gathers operational insights through workflow observation, property visits, employee interviews, and review of company reports.
Documents processes, findings, and recommendations for executive leadership review.
Review and Assess Fee Adjustment & Waivers
Assists in the preparation of operating budgets for a portfolio of assigned communities and oversees implementation.
Strategically manages financial aspects of multi-community operations to support company business objectives.
Develops, implements, and monitors programs designed to maximize revenue and control expenses.
Reviews market studies monthly to assess changing market conditions and competitive positioning.
Participates in Profit and Loss statement reviews and financial meetings, identifying discrepancies and areas of concern.
Determines appropriate methods to analyze operational performance, relevant data, and financial information.
Recommends cost-effective solutions to operational and financial challenges.
Tracks operational costs to ensure alignment with targeted profit margins.
Other duties as assigned by management.