Director, Project Management- Product Operations, Governance & People Excellence

Capital One • McLean, VA

2d • $187,300 - $235,100

About The Position

As a Director in the Finance Product & Data Solutions (FPDS) Product Operations team, focusing on the Finance Product Governance & People Excellence workstream, you will play a key leadership role in planning, project management, strategy, and execution across the finance product organization. You will lead critical processes such as audits, reporting, tracking success metrics, and managing key initiatives with a risk-focused approach. This includes overseeing finance product governance, driving OKRs and KPIs, and ensuring the complete and accurate reporting of results. With high visibility, you will have the opportunity to present to executive stakeholders and collaborate with teams across the enterprise to drive effective and well-managed processes. Additionally, you will spearhead People Excellence initiatives and strategic communications in collaboration with FPDS leadership, while also driving high-priority special projects for the Product Leadership Team. This role demands exceptional organizational skills and the ability to handle tasks beyond those of other leadership members. You will be responsible for both strategic oversight and hands-on execution. The ideal candidate is an outstanding communicator, capable of challenging the status quo, influencing meaningful change, and fostering strong relationships across departments and stakeholder groups.

Requirements

• Strong business judgment, influencing skills, people leadership and integrity are essential for this position
• Must possess high “EQ” and be a collaborative team player
• Self-starter that can work autonomously and can take initiative; highly motivated
• Confident to champion unpopular ideas even with more senior leaders
• Ability to navigate “white space” or ambiguous situations
• Strong facilitation, negotiation and mediation skills; ability to drive to consensus / decisions
• Strong project management and organizational skills. Meticulous attention to detail
• Proficient in Jira, capable of leading a team in developing Jira dashboards and decision-making materials
• Excellent written and verbal communication skills
• Discretion in handling highly sensitive issues
• Bachelor’s Degree or military experience
• At least 7 years of Project Management experience OR at least 7 years of Process Management experience
• At least 5 years of people leadership experience

Nice To Haves

• Master’s Degree
• 5+ years of Business Analysis or Financial Analysis experience
• 5+ years of experience working in or supporting a Finance organization
• 7+ years of experience in people leadership

Responsibilities

• Strategic Leadership and Planning Define and facilitate business priorities and drive the goal-setting process for the organization, ensuring alignment with broader enterprise objectives Engage in organizational design, headcount planning, and hiring processes to ensure optimal team structure and resource allocation Partner with Finance to manage the annual operating budget for Finance Product, ensuring resources align with strategic goals
• Governance, Risk, and Reporting Lead the governance of finance product initiatives, applying a risk management mindset to oversee OKRs, KPIs, audits, and key initiative reporting Ensure that performance metrics are tracked, reported accurately, and communicated comprehensively to executive leadership Proactively identify and elevate risks and impacts to the Controller, ensuring timely communication and integration across teams
• People Excellence Lead the planning and execution of culture and associate engagement initiatives, creating a positive organizational environment that supports high performance Develop and execute the department’s communication strategy, ensuring clear and consistent messaging throughout the organization
• Executive Support and Stakeholder Management Serve as a trusted advisor and resource for the leadership team, providing key information, historical context, and guidance Manage special projects, leveraging your skills to provide support for key departmental initiatives Prepare meeting agendas, coordinate materials, and facilitate leadership routines and meeting
• Process Optimization and Efficiency Continuously improve processes and operational efficiencies to ensure that the organization’s strategic priorities are met Act as the central point for coordinating cross-functional efforts

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees