Director, People Operations

Moloco•Redwood City, CA

About The Position

Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media and Streaming Monetization solutions enable retailers, marketplaces, and streaming platforms to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Bangalore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! We’re looking for an experienced and strategic Director of People Operations to lead and scale People Operations at Moloco. In this role, you will set the global direction for how we support employees across their lifecycle, ensuring our People processes are efficient, compliant, scalable, innovative, and centered on a high-quality employee experience. You will bring deep expertise in people operations, employee benefits, and HR compliance, along with a proven ability to solve complex problems and partner effectively with senior leaders across the business. This role requires a strong balance of operational rigor and people-first thinking to design and evolve systems and programs that scale with the company. From onboarding and compliance to global, cross-functional People initiatives, you will help ensure every employee experience is intentional, consistent, and thoughtfully designed—while driving operational excellence and accountability for outcomes globally.

Requirements

12+ Years of experience in People Operations
Proven experience in designing, implementing, scaling, and optimizing global HR processes, programs and complex operations
Strong understanding of HR policies, processes, and legal requirements
Confidence to make strategic decisions leveraging data
Demonstrated ability to build partnerships & influence at all levels of the organization
Excellent communication, written, verbal, stakeholder management and interpersonal skills
Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment
Strong problem-solving abilities and attention to detail
Ability to handle confidential data with discretion and care

Nice To Haves

Relevant experience in Benefits, Leaves of Absence, Global Retirement Programs, HR Compliance, Contingent Workforce, Global Mobility and/or Immigration
Deep knowledge of US employment law
Prior experience with statutory requirements in EMEA (UK, Germany, Israel) and APAC (China, Singapore, Korea, Japan, India)
People Management experience
Experience in a scaling growth start up
Leadership presence with strong collaboration skills; able to articulate a clear problem statement & recommendation and secure buy-in and support from key stakeholders
Understanding of HR Technology systems design, HR reporting, workflow, and auditing requirements (experience with Greenhouse and Workday strongly preferred)
Demonstrated project management and change management skills, familiarity with project management tools / methodologies and a track record of success in bringing highly complex, cross-functional projects to completion

Responsibilities

People Operations Strategy: Set and scale the global People Operations strategy by identifying and prioritizing opportunities to evolve processes, systems, and workflows that balance operational efficiency, compliance, and a high-quality employee experience across regions.
Employee Experience: Champion a world-class employee experience globally, establishing service standards and operating models that proactively address employee needs while ensuring consistent, equitable experiences across policies, programs, and benefits.
People Operations: Oversee core People Operations programs across the employee lifecycle, ensuring consistent execution, scalability, and accountability for outcomes.
Benefits Programs: Set direction for global benefits programs, balancing competitiveness, cost, compliance, and employee experience in partnership with vendors and brokers.
Retirement Programs: Own retirement savings programs, ensuring compliant administration, effective vendor management, and a clear, employee-friendly experience.
Contingent Workforce Program: Own the global contingent workforce program, ensuring compliant, scalable operations and strong cross-functional partnership with Legal, Finance, and business leaders.
HR Compliance: Lead global HR compliance efforts, ensuring adherence to regulatory requirements and driving yearly compliance training rollouts.
Continuously assess and evolve People Operations processes to identify inefficiencies, gaps, scalability risks and drive plans to streamline workflows.
Set direction for workflow redesign, tooling, and AI-enabled automation to improve operational excellence, reduce friction, and scale with company growth.
Own the People Operations data and insights strategy.
Translate people and operational data into actionable insights that inform executive decision-making, drive automation, and enable continuous improvement at scale.
Achieve operational excellence by fostering strong collaboration, leveraging data-driven insights, and designing optimized processes focused on continuous improvement and automation.
Drive complex problem solving by clearly defining issues, socializing and aligning on recommendations with stakeholders, and ensuring delivery of intended outcomes.
Manage and prioritize a portfolio of high-impact, global initiatives, ensuring focus on the most critical outcomes while maintaining rigor, quality, and operational excellence.
Drive Global People Operations Initiatives that transform employee experiences by leveraging employee insights, data, and business context to deliver impactful, people-first solutions.
Serve as a trusted strategic partner to stakeholders globally, including People Leadership, People Partners, Recruiting, Finance, IT, Legal, and functional leaders, to effectively collaborate, design and implement scalable People processes and operational People programs.
Exercise sound executive judgment in dynamic, ambiguous environments, making informed decisions with incomplete data while balancing speed, risk, and employee impact.
Establish and enforce global standards for data integrity, confidentiality, and compliance, ensuring best-in-class data governance and risk management across all People Operations activities.
Oversee global HR audits and compliance programs, proactively identifying risks, ensuring adherence to legal and regulatory requirements, and driving remediation and long-term process improvements.
Ensure People Operations practices meet legal, regulatory, and internal policy requirements globally.
Build, lead, and develop high-performing People Operations teams, mentoring leaders and talent to scale their impact, strengthen capabilities, and drive high performance.
Manage brokers, vendors, and third-party administrators to ensure high-quality delivery and service.

Benefits

We take care of you and create the conditions for you to do the best work of your career. We offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume