Director Program Management

Creation Technologies•Rochester, NY

14d•$150,000 - $200,000

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. As Director of Program Management, you will lead the site’s program management team and play a central role in shaping strategies that balance customer expectations with organizational goals. You will serve as the voice of the customer inside the business and represent the business externally, driving account strategies that deliver both revenue growth and profitability. In this role, you will develop customer roadmaps, align cross-functional teams, and standardize best practices to ensure consistency and excellence. Partnering closely with Business Development, you will oversee proposal preparation, guide project plans for both new and established customers, and review Customer Focused Team (CFT) performance to elevate service, financial results, quality, delivery, and value-added opportunities. As a key member of the leadership team, you will manage a diverse portfolio of accounts, set the standard for program management excellence, and champion initiatives that create lasting impact on business performance.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
10+ Years of progressive EMS experience, with a proven track record of success in leading complex projects.
Minimum 3 years of supervisory and leadership experience
Strategic, long-term planning skills with the ability to drive organizational output and impact business unit performance.
Expertise in establishing professional standards and governance for Project Management (PM) functions.
Leadership skills in Project Management with comprehensive knowledge of operations, customer service, and business unit targets.
Ability to design, facilitate, and deliver Program Management-related training programs.
Advanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning (ERP) systems, particularly for analyzing and presenting complex data.
Strong analytical and problem-solving abilities to identify risks and propose objective solutions.
Certification as a Six Sigma Green Belt.

Nice To Haves

Masters (Communications, Business or Finance) desired.

Responsibilities

Lead the program management team by setting clear goals, holding team members accountable, and providing direction.
Manage account program operations within a CFT matrix, collaborating across production, planning, materials, quality, engineering, and business development functions.
Equip Program Managers with tools and training to deliver on time and within budget, while supporting pricing strategies for new business opportunities.
Ensure effective management of operational metrics such as on-time delivery, quality, responsiveness, cost, and technology usage, addressing deviations with corrective actions.
Build and foster a high-performing team that drives revenue growth, meets financial targets, and cultivates a culture of excellence and innovation.
Mentor Program Managers in stakeholder alignment, communication, meeting leadership, and customer updates.
Oversee program expenditures, budget planning, revenue and material forecasting, and Profit & Loss (P&L) variance resolution, ensuring Return on Investment (ROI) and financial performance.
Lead program quoting and requoting activities, conduct financial and operational reviews, and present during Customer Strategic Business Reviews.
Support the execution of new programs to meet budget, schedule, and technical goals while identifying new business opportunities within existing accounts.
Travel as required (up to 10%).
Other duties and responsibilities as assigned.