Director, Professional Services

Brightree

2d • $182,000 - $272,000

About The Position

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. Brightree is seeking a dynamic and experienced Director of Professional Services Consulting to lead a high-performing team of consultants and trainers responsible for customer onboarding and implementation of Brightree’s HME Core and add-on modules. This role is pivotal in driving client success, employee engagement, cross-functional collaboration, and achieving financial and operational goals.

Requirements

• Bachelor’s Degree with 10–12 years of experience leading professional services teams.
• Proven success managing a Professional Services practice in an enterprise SaaS environment.
• Strong background in Healthcare IT, preferably with HME experience.
• Demonstrated ability to work with senior (C-level) executives and influence strategic decisions.
• Expertise in project management, consulting delivery, and customer onboarding.
• Data-driven mindset with strong analytical and problem-solving skills.
• Exceptional verbal and written communication skills.
• Inspirational leadership style with the ability to lead through change and motivate teams.
• Strong organizational and planning skills with a focus on continuous improvement.
• Willingness to travel (20–30%).

Responsibilities

• Strategic Leadership Define and execute the vision and strategic direction for the Professional Services Consulting team.
• Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes.
• Team Management & Development Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules.
• Foster a culture of accountability, continuous improvement, and professional growth.
• Customer Success & Implementation Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle.
• Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations.
• Cross-Functional Collaboration Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences.
• Develop innovative consulting packages that enhance product adoption and customer value.
• Operational Excellence Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards.
• Drive operational efficiencies and ensure alignment with revenue and profitability objectives.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director