Director, Integrations Services - Professional Services

MaintainX•Raleigh, NC

About The Position

The Director of Integration Services & Strategy is responsible for leading the successful delivery of integration services to clients within the professional services organization. This role oversees a cross-functional team of integration consultants and developers, owns the integration delivery roadmap, and ensures scalable, high-quality implementations that meet client needs and business objectives. The director will drive operational excellence, support pre-sales efforts, and foster innovation across the integration practice.

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related field.
10+ years of experience in professional services or consulting, including 5+ years in a leadership role focused on integration delivery.
Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred.
Hands-on experience with enterprise integration platforms (e.g., MuleSoft, Boomi, Workato, Celigo) and common SaaS ecosystems (e.g., Salesforce, NetSuite, Workday).
Proven success managing technical delivery teams and client-facing engagements in a fast-paced, service-driven environment.
Strong leadership and people management capabilities, with a demonstrated ability to grow and scale high-performing teams.
Deep knowledge of integration architectures, middleware, APIs, and cloud-based enterprise applications.
Excellent communication and stakeholder engagement skills, including executive-level client interaction.
Strong business acumen with experience managing resource planning, delivery margin, and operational KPIs.
Proficiency with project delivery and collaboration tools (e.g., PSA tools, Jira, Smartsheet, Confluence).

Responsibilities

Lead and manage the end-to-end delivery of client-facing integration projects, ensuring quality, timeliness, and alignment with client expectations.
Oversee and develop a high-performing team of integration consultants and developers, providing coaching, performance management, and career development support.
Own and evolve the integration services roadmap, driving the development of standardized methodologies, frameworks, and delivery accelerators.
Collaborate with internal stakeholders across product, engineering, sales, and client success to ensure alignment between integration capabilities and overall business strategy.
Serve as a senior escalation point for client delivery issues and ensure effective resolution of complex or high-risk integration challenges.
Partner with Sales and Solutions Engineering to support pre-sales activities, including solution design, estimates, and statements of work.
Monitor delivery performance through key metrics such as utilization, project health, client satisfaction, and profitability, and implement continuous improvement initiatives.
Ensure integration services meet technical, contractual, and security standards while supporting client compliance requirements.
Promote a culture of innovation, accountability, and collaboration within the integration delivery team.