Director, Product Operations

Infios
3d$150,000 - $175,000

About The Position

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Infios is seeking a highly driven, execution-oriented Product Operations Director to lead and scale the operating systems that enable predictable releases, consistent launches, and strong cross-pillar alignment across our product portfolio. This is a senior leadership role for an operator who thrives at the intersection of Product, Engineering, GTM, CX, Analytics, and Executive Leadership — ensuring our product organization executes with clarity, discipline, and confidence at scale.

Requirements

  • 10+ years of progressive experience in Product Operations, Product Program Management, Business Operations, or related leadership roles within SaaS or enterprise software environments.
  • 5+ years’ operating at a senior leadership level (Senior Manager / Director), partnering directly with Product, Engineering, GTM, CX, and Executive Leadership.
  • Proven ownership of release governance, launch governance, and portfolio-level operating frameworks across multi-product environments.
  • Demonstrated ability to translate strategy into scalable operating systems, governance models, and structured execution standards.
  • Strong cross-functional orchestration skills with the ability to manage complex, multi-stakeholder initiatives with sound judgment and proactive risk identification.
  • Exceptional executive communication and storytelling skills — written, verbal, and visual — with the ability to drive alignment and accountability.
  • Strong proficiency with operational and analytics tooling (Monday.com, Pendo, BI/dashboard platforms) and experience validating leadership-grade metrics and telemetry.
  • Track record of improving predictability, alignment, and operational quality in growing or scaling organizations.
  • Bachelor’s degree in Business, Engineering, Operations, Computer Science, or related field required

Nice To Haves

  • MBA or advanced degree preferred.
  • Relevant certifications (Agile, SAFe, PMP/PgMP, Product Ops methodologies) are a plus.

Responsibilities

  • Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery.
  • Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines.
  • Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes.
  • Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability.
  • Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health.
  • Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data.
  • Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility.
  • Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.

Benefits

  • Be part of a fast-paced, global environment with international clients and colleagues.
  • Access to competitive Medical, Dental, and Vision insurance.
  • 401K matching program.
  • Flexible Time Off, 11 paid holidays, and 1 volunteer day per year.
  • A fun, collaborative, and innovative culture where your input matters.
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