Director, Product Operations

Infios

3d • $150,000 - $175,000

About The Position

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Infios is seeking a highly driven, execution-oriented Product Operations Director to lead and scale the operating systems that enable predictable releases, consistent launches, and strong cross-pillar alignment across our product portfolio. This is a senior leadership role for an operator who thrives at the intersection of Product, Engineering, GTM, CX, Analytics, and Executive Leadership — ensuring our product organization executes with clarity, discipline, and confidence at scale.

Requirements

• 10+ years of progressive experience in Product Operations, Product Program Management, Business Operations, or related leadership roles within SaaS or enterprise software environments.
• 5+ years’ operating at a senior leadership level (Senior Manager / Director), partnering directly with Product, Engineering, GTM, CX, and Executive Leadership.
• Proven ownership of release governance, launch governance, and portfolio-level operating frameworks across multi-product environments.
• Demonstrated ability to translate strategy into scalable operating systems, governance models, and structured execution standards.
• Strong cross-functional orchestration skills with the ability to manage complex, multi-stakeholder initiatives with sound judgment and proactive risk identification.
• Exceptional executive communication and storytelling skills — written, verbal, and visual — with the ability to drive alignment and accountability.
• Strong proficiency with operational and analytics tooling (Monday.com, Pendo, BI/dashboard platforms) and experience validating leadership-grade metrics and telemetry.
• Track record of improving predictability, alignment, and operational quality in growing or scaling organizations.
• Bachelor’s degree in Business, Engineering, Operations, Computer Science, or related field required

Nice To Haves

• MBA or advanced degree preferred.
• Relevant certifications (Agile, SAFe, PMP/PgMP, Product Ops methodologies) are a plus.

Responsibilities

• Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery.
• Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines.
• Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes.
• Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability.
• Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health.
• Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data.
• Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility.
• Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.

Benefits

• Be part of a fast-paced, global environment with international clients and colleagues.
• Access to competitive Medical, Dental, and Vision insurance.
• 401K matching program.
• Flexible Time Off, 11 paid holidays, and 1 volunteer day per year.
• A fun, collaborative, and innovative culture where your input matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Director