Director, Product Operations

Ripple•New York, NY

9h•Onsite

About The Position

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a Director, Product Operations to join our New York office and serve as a cornerstone of our global leadership team. This is a high-impact opportunity to join an exceptionally innovative company that is redefining the movement of value worldwide. Reporting to the Senior Director of Product Operations, you will lead the charge in building a scalable, 24/7 operating model that bridges the gap between complex financial products and seamless operational delivery. You will optimize processes, while contributing to a "systems-thinking" framework required to automate our global working stack. As a leader, you will partner with key team members in Trading, Risk, Treasury and Engineering to ensure operational execution.

Requirements

10+ years of trading operations, middle office or trade support roles, with at least 3–5 years in a leadership capacity
High attention to detail with the ability to problem solve and remain organized in a dynamic environment
Broad understanding of markets and instruments (OTC, crypto, derivatives) as well as data capture and reconciliation principles
High proficiency in Google and Microsoft office applications, including Excel and VBA

Nice To Haves

Experience with SQL and writing queries for daily operations is a plus

Responsibilities

Collaborate with Trading, Operations and Treasury teams, as well as external customers, to ensure timely settlement of crypto and fiat funds across all products.
Responsible for building programs and strategies that identify and resolve discrepancies promptly, while liaising with internal partners, counterparties and other relevant teams
Experience with exchange and bank connectivity to support build of data integration into core operational processes
Partner across teams to transform reconciliation processes to an automated state across a suite of products
Understand risks and requirements for different asset types, including cryptocurrencies, to ensure quick responses to market activity and exceptions.
Become an expert in finance operational flows by working with key collaborators to detail existing processes.
Support a globally distributed customer base for our 24x7 product offerings, including customer activity on weekends and holidays.

Benefits

The opportunity to build in a fast-paced start-up environment with experienced industry leaders
A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits.
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events