Director, Product Operations

Rapid7 • Boston, MA

1d

About The Position

The Director of Product Operations is a highly visible leadership role responsible for enabling efficient and predictable product delivery and driving strong cross-functional collaboration. You will lead the Product Operations team to ensure products are successfully brought to market and serve as a key connector across strategy, execution, and launch. This role blends systems thinking, people leadership, and hands-on operational excellence to help the Product organization operate with clarity, focus, and speed. The Product Operations team at Rapid7 partners closely with Product Management, Engineering, Design, and Go-To-Customer teams to ensure we can plan, build, and launch products that customers love—at scale. The team is responsible for driving operational excellence and improving visibility, decision-making, and execution across multiple product lines. By translating product strategy into operational reality, the team ensures priorities, investments, and capacity are aligned to business and customer outcomes. As the Director of Product Operations, you will lead a team of Product Operations leaders, fostering a culture of ownership and continuous improvement. You will own and evolve agile planning and execution across the Product organization, including quarterly planning and roadmap alignment. Your role is critical in ensuring that launches are well-coordinated, customer-informed, and outcome-driven.

Requirements

• 8+ years of relevant experience in Product Operations, Program Management, or Product Management, preferably in high-growth B2B SaaS environments.
• 4+ years leading and developing managers or senior individual contributors with a track record of driving success through change and ambiguity.
• Deep experience supporting agile planning, execution, and delivery health in a multi-team product environment.
• A "Never Done" mindset—characterized by insatiable curiosity, a commitment to driving progress over perfection, and the resilience to navigate shifting priorities.
• A disciplined, rigorous approach to utilizing metrics for evaluating performance, outcomes, and progress, with a focus on learning fast from missteps.
• A systems-oriented approach to planning, execution, tooling, and cross-functional product launches.
• Superior communication skills to translate complex operational roadmaps into compelling, transparent narratives for any audience, from technical teams to executive leadership.
• The ability to lead with clarity, trust, and deep empathy for customer outcomes through organizational complexity.

Responsibilities

• Lead go-to-customer collaboration by partnering with Product, Engineering, UX, Marketing, Sales, Customer Success, and Support.
• Own and evolve agile planning and execution across the Product organization, including quarterly planning and delivery health.
• Drive product launch excellence, establishing clear launch frameworks and readiness criteria from early development through post-launch.
• Enable scalable product operations systems and processes that improve visibility and execution across multiple product lines.
• Translate product strategy into operational reality, ensuring priorities and capacity are aligned to business outcomes.
• Deliver clear executive-level insights through metrics, dashboards, and narratives that surface risks and progress with absolute clarity
• Optimize tools like Jira and Confluence to support planning and launch workflows, ensuring teams are set up for success as the organization scales.
• Partner with Product leadership on resourcing and budgeting to ensure teams are set up for success as the organization scales.
• Mentor and develop a team of Product Operations leaders, fostering a culture of ownership and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed