Director, Product Management

Mastercard • O'fallon, MO

1d

About The Position

Mastercard powers economies and empowers people in over 200 countries and territories, striving to build a sustainable economy where everyone can prosper through secure, simple, smart, and accessible digital payments. The Services team drives growth for partners globally by offering cutting-edge solutions in Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. This agile sales team focuses on delivering end-to-end solutions to a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods, and telecom companies. Mastercard is seeking an experienced Director of Product Management to join the Payment Reconciliation Intelligence (PRI) Global Product Management team. In this role, you will be responsible for driving the product vision, defining business requirements for the innovation pillar, and leading the commercialization and go-to-market strategy. You will manage a team of product managers, focusing on identifying white space opportunities within card operations, and overseeing key activities such as product strategy, business requirements, pricing, and sales and delivery enablement. This position requires close collaboration with the Global Product Management technical team to ensure that the product vision, roadmap, and priorities are aligned with the overall business strategy and go-to-market execution. Product Managers at Mastercard are expected to build revolutionary products that help businesses maximize value from their data assets, translate customer understanding into valuable solutions, balance long-term product direction with immediate needs, and ensure commercial and technical success through partnerships with Sales, Marketing, and Technology teams. They also drive globally relevant solutions by understanding regional needs and building scalable products for various customer segments, ensuring product synergy across the portfolio.

Requirements

• Understanding of APIs, data flows, and system architecture at a conceptual level.
• Ability to analyze data to inform product decisions.
• Experience collaborating closely with engineering and technical teams.
• Ability to engage in discussions on technical feasibility, trade-offs, and dependencies.
• Proven track record of defining product strategy and delivering successful products at scale.
• Strong communication, storytelling, and executive presence.
• Experience in Agile product management, ideally with analytical solutions in payments or financial services.
• Highly organized with the ability to manage multiple, competing priorities.
• Bachelor’s degree in business or equivalent experience.
• Demonstrated success in leading end-to-end execution of cross-functional initiatives, with strong prioritization skills.

Nice To Haves

• Familiarity with cloud platforms (AWS, GCP, Azure) and SaaS products.
• MBA preferred.
• Familiarity with Mastercard products & services and revenue drivers.

Responsibilities

• Drive the Product strategy based on a deep understanding of operations trends in card networks, payment processing, and reconciliation.
• Identify white space opportunities for the product and new solution areas; translate business needs, customer pain points, and market trends into actionable product initiatives.
• Engage directly with clients and partners to validate needs, test concepts, and refine solutions.
• Lead global product management efforts, providing analytically driven input into strategic business plans and product roadmaps.
• Define and own the product strategy, roadmap, and success metrics.
• Partner with cross-functional teams to ensure timely product delivery, working closely with product development and engineering.
• Drive the business strategy for the product, including customer impact analysis, pricing, sales, and go-to-market plans.
• Manage the product P&L, including forecasting and budgeting discussions.
• Effectively communicate product strategy, priorities, and vision across all organizational levels.
• Build strong, collaborative relationships with a diverse set of internal and external stakeholders to achieve product goals.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account
• Health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director