Director Product Management, Small Business Bank
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry. Great products begin with a deep understanding of customers, pioneering the use of predictive modeling to personalize credit card offers. The company uses technology and face-to-face conversations to understand human problems associated with money and finances. In the Small Business Bank, customers are the lifeblood of the US economy. The organization focuses on listening to and learning from business customers to ensure products, services, and experiences work effectively. This customer-centric approach is combined with data-driven decision making to design, build, and test best-in-class, business-grade experiences that help Small Businesses succeed. As a Product Leader, this role will lead the product strategy and execution for real-time decisions regarding customer application and transaction approvals/declines based on eligibility, risk profile, and fraud exposure. The role is responsible for shaping the future of how these automated decisions balance customer experience against potential fraud losses. The Director will lead a team of talented product managers and work cross-functionally with engineering, design, marketing, and operations to deliver best-in-class digital experiences. Joining the Decisioning Product team in Capital One Small Business Bank, the individual will define, build, and accelerate risk management solutions for pre- and post-booking experiences to serve small business customers quickly and efficiently. The role encompasses coaching, vision-setting, and problem-solving, leading a high-impact, associate product team, co-creating a future vision, gaining broad stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while removing impediments.
Requirements
- At least 7 years of experience working in Product Management
- Currently has, or is in the process of obtaining a Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) OR a Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration, with the expectation that the required degree will be obtained on or before the scheduled start date
- Collaborative and inspirational product leadership experience
- Hands on experience managing the intersection of product and operations in a well-managed way
- A strategic thought partner, capable of communicating and influencing senior leadership
- Ability to collaborate across the enterprise, building relationships with key stakeholders
- A strong team builder and leader at scale, with a management and recruiting style that is collaborative, energetic, mindful, and innovative
- Results orientation; ability to set ambitious goals, remove obstacles and hold themselves and others accountable for achieving challenging results for our customers and business
- Intellectual curiosity; interest in understanding and experimenting with new leading edge technologies and ways of thinking
- Ability to establish credibility with, as well as motivate and mentor, highly accomplished product managers, engineers, designers and other colleagues
- Demonstrated ability to employ judgment and experience to make rapid and complex decisions
- Highly developed interpersonal, presentation, and communications skills (written and verbal)
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Lead the product strategy and execution for real-time decisions about whether to approve or decline customer applications and transactions based on customer eligibility, risk profile, and fraud exposure
- Shape the future of how automated decisions balance customer experience against potential fraud losses
- Lead a team of talented product managers
- Work cross-functionally with engineering, design, marketing, and operations to deliver best-in-class digital experiences
- Define, build, and accelerate risk management solutions for pre- and post-booking experiences that enable serving small business customers quickly and in a well-managed way
- Lead a high-impact, associate product team
- Co-create a vision for the future
- Gain broad stakeholder alignment
- Guide cross-functional teams to deliver exceptional value
- Remove obstacles that slow down progress
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
