Director, Small Business Bank Credit Operations

Capital One • McLean, VA

2d • $187,300 - $235,100

About The Position

Director, Small Business Bank Credit Operations As a Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of operations & risk leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency and legal and regulatory compliance.

Requirements

• A Bachelor’s Degree or Military experience
• At least 4 Years of Project Management experience
• At least 4 Years of People Management experience
• At least 4 Years of Leading Operations Teams

Nice To Haves

• Masters or MBA degree
• 5+ years of Project Management experience
• 5+ years of People Management experience
• 5+ Years of Leading Operations Teams
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem solving and influencing skills

Responsibilities

• Lead moderate sized operations teams, some of which may include Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals
• Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting
• Develop and maintain a deep understanding of business operations, customer experience and regulatory environment
• Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation
• Support internal business resource planning
• Provide guidance and advice to business partners on implementing operational changes to meet new intent
• Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions
• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.
• Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Director