Remote Specialist Small Business Credit Card

Bank of Montreal

2d•Remote

About The Position

Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed. Handles customer inquiries in an informed, professional, and efficient manner. Probes to understand customer needs and provide advice related to small business banking and credit card strategies that meet their objectives. Manages all transactional outcomes of customer calls or defers to appropriate internal business groups. Escalates complex or unresolved customer situations to senior managers as required. Performs any required documentation to ensure customer’s requests are accurately processed. Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner. Integrates marketing promotions and programs into customer conversations where appropriate. Maintains the confidentiality of customer and Bank information. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Completed high school education, or equivalent work experience.
Knowledge of small business and credit card products.
Term Investment Qualified (as required).
Specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Responsibilities

Understands customer needs and provides small business banking sales and service to BMO customers or prospects.
Advises customers on small business banking strategies and products (including credit cards) that meet their objectives.
Fulfills sales and service activities for the customer in accordance with approved procedures.
Identifies and makes referrals to other business groups as needed.
Handles customer inquiries in an informed, professional, and efficient manner.
Probes to understand customer needs and provide advice related to small business banking and credit card strategies that meet their objectives.
Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to senior managers as required.
Performs any required documentation to ensure customer’s requests are accurately processed.
Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner.
Integrates marketing promotions and programs into customer conversations where appropriate.
Maintains the confidentiality of customer and Bank information.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.