Director Product Management, Small Business Bank

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Capital One believes great products begin with a deep understanding of customers, pioneering predictive modeling for personalized credit card offers and using technology and face-to-face conversations to understand financial problems. The company's portfolio of businesses and investments aims to succeed as the digital revolution transforms society and industry. In the Small Business Bank, the team serves 99% of US businesses, accounting for 44% of the country's GDP, focusing on customer-centricity and data-driven decision making to create best-in-class business-grade experiences. As a Product Leader, this role involves leading the product strategy and execution for real-time decisions on customer application and transaction approvals/declines based on eligibility, risk profile, and fraud exposure. The Director will shape the future of automated decisions, balancing customer experience against potential fraud losses, and lead a team of product managers, working cross-functionally with engineering, design, marketing, and operations to deliver digital experiences. The role is for a Product Manager on the Decisioning Product team, responsible for defining, building, and accelerating risk management solutions for pre- and post-booking experiences to serve small business customers quickly and in a well-managed way. This position requires being a coach, visionary, and problem solver, leading an associate product team, co-creating a vision, gaining stakeholder alignment, and guiding cross-functional teams to deliver exceptional value while removing obstacles.

Requirements

At least 7 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Collaborative and inspirational product leadership experience
Hands on experience managing the intersection of product and operations in a well-managed way
A strategic thought partner, capable of communicating and influencing senior leadership
Ability to collaborate across the enterprise, building relationships with key stakeholders
A strong team builder and leader at scale, with a management and recruiting style that is collaborative, energetic, mindful, and innovative
Results orientation; ability to set ambitious goals, remove obstacles and hold themselves and others accountable for achieving challenging results for our customers and business
Intellectual curiosity; interest in understanding and experimenting with new leading edge technologies and ways of thinking
Ability to establish credibility with, as well as motivate and mentor, highly accomplished product managers, engineers, designers and other colleagues
Demonstrated ability to employ judgment and experience to make rapid and complex decisions
Highly developed interpersonal, presentation, and communications skills (written and verbal)

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Reimagine the status quo, find value creation opportunities, and drive innovative and sustainable customer experiences through technology
Lead the product strategy and execution for real-time decisions about whether to approve or decline customer applications and transactions based on customer eligibility, risk profile, and fraud exposure
Shape the future of how automated decisions balance customer experience against potential fraud losses
Lead a team of talented product managers
Work cross-functionally with engineering, design, marketing, and operations to deliver best-in-class digital experiences
Define, build, and accelerate risk management solutions for pre- and post-booking experiences that enable us to serve small business customers quickly and in a well-managed way
Lead a high-impact, associate product team
Co-create a vision for the future
Gain broad stakeholder alignment
Guide cross-functional teams to deliver exceptional value while knocking down all the things that slow us down