Director, Product Engagement

Visa•Atlanta, GA

13d•Hybrid

About The Position

The Director, Visa Spend Clarity Enterprise (VSCE) will partner with Visa stakeholders to provide product expertise to our white label banks in North America. The position is responsible participating in cohesive, cross functional Visa teams to foster and maintain strategic relationships with VSCE white label clients to deliver solutions that drive commercial card growth. The Director is responsible for client engagement and 'voice of the customer' and is accountable for assisting the regions and sales teams with detailed discussions about VSCE. The candidate must understand the clients broader Visa relationship including the use of other Visa products, the overall service experience and can effectively manage issues/escalations. The ideal candidate has a strong account manager management background that has worked closely with Product teams, can manage short term projects and lead or participate in testing and deployment of new product features. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
This position requires a minimum of 5+ years of experience in a corporate business and/or SaaS environment.
The role requires strong interpersonal and communication skills and the ability to work collaboratively with others in cross-functional teams to implement and assess the operational impact of changes to processes/procedures
Base-level understanding of common SaaS technical concepts (e.g. web-services, APIs, Apps, federated access, etc.)
Familiarity with Agile development methodology
Strong analytical/analysis and project management/planning skills
Functional domain experience in processes and systems for corporate spend management
Ability to work in a fast-paced and dynamic environment, to lead, influence others and set direction
Ability to contribute new ideas and find solutions to business challenges while delivering top-quality customer service
Demonstrated expertise in MS Office (i.e., Excel, PowerPoint, Access, Oracle, and Word)
Demonstrated expertise in preparing collateral and presenting both internally and to external audiences
Strong business ethics and demonstrable success in the above listed core competencies
Permanent Authorization to work in the U.S. is a precondition of employment for this position.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
University qualification preferred, or in a technical field with 10 to 12 years of experience with progressively increasing responsibility
Prior product management experience is a plus
Experience with the Spend Clarity or white label Platform is beneficial
Additional experience with a complex financial system (e.g. Cognos, Oracle) is beneficial but not required

Responsibilities

Partner with the key Visa internal teams such as Account Management, Specialist Sales and Regional Product to provide strategic VSCE Product support in North America
Foster and maintain strong, trusting relationships with VSCE white label partner banks, focused on: gaining a deep understanding of their Commercial Card strategy influence their vision for card technology solutions, consistent with VSCE and other Visa product strategy focus areas
Maintain a deep understanding of the VSCE product strategy and roadmap to successfully position Visa Spend Clarity Enterprise in response to customer requirements
Participate in regular joint executive meetings to review strategic partnership opportunities and communicate the VSCE community roadmap
Work closely with the Spend Clarity Enterprise Product Leadership team to provide: market feedback (in consideration of benefit to the overall community) to assist with prioritization input to solutions designs with a regional lens to ensure they are fit for purpose insight to internal and external factors that impact overall client sentiment inputs to commercialization decisions
Lead the VSCE Product Consultants in North America, responsible for managing tactical outcomes like, managing enhancement requests, testing and deployment of new features
When required, provide testing and deployment support for new features and assist in coordinating activities between the Product and Service Delivery teams