Brand Engagement Director

Hart-posted 8 days ago
Full-time • Mid Level
Hybrid • Toledo, OH
51-100 employees
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The Brand Engagement Director manages a significant client engagement and serves as a strategic leader responsible for driving client growth, elevating client relationships, and identifying new business opportunities. This role champions innovative strategies, performance marketing integration, and cross-disciplinary excellence to deliver measurable client impact.

  • Leads day-to-day strategic planning and execution across multiple accounts.
  • Ensures strategic recommendations, deliverables, and thought leadership align with client goals.
  • Partners with clients to shape brand, marketing, and business strategies.
  • Elevates the quality of SOW deliverables.
  • Develops and manages action plans based on client and team satisfaction scores.
  • Develops and/or manages account plans and identifies organic growth opportunities
  • Identifies opportunities for organic growth within existing accounts.
  • Strengthens multi-level client relationships.
  • Develops trusted, senior-level relationships with client stakeholders.
  • Manages strategic conversations and facilitates high-impact presentations.
  • Directly manages Senior Brand Engagement Managers and Brand Engagement Managers.
  • Sets quarterly Rocks and goals with team members.
  • Coaches team in strategic thinking, client leadership, and industry expertise.
  • Ensures integrated delivery across creative, strategy, media, digital, PR, social and project management teams.
  • Serves as the strategic lead for interdisciplinary workstreams.
  • Provides clarity and alignment across internal teams.
  • Oversees AGI forecasting and account financial health.
  • Monitors performance metrics across client satisfaction, Lift scores, KPIs, and deliverable quality.
  • Ensures accounts are staffed appropriately and profitably.
  • 8-12 years in account leadership, brand strategy, marketing, or consulting.
  • Strong experience leading teams and multi-disciplinary work.
  • Ability to synthesize insights into actionable strategic recommendations.
  • Strong communicator with excellent client leadership skills.
  • Track record in managing and leading performance marketing engagements
  • Experience with financial services and/or healthcare clients
  • Exceptional strategic thinking and problem-solving abilities.
  • Strong communication skills.
  • Excellence strategic storytelling and presentation skills
  • Demonstrated ability to lead and motivate high-performing teams.
  • Deep understanding of marketing, advertising, digital ecosystems, and brand strategy.
  • Ability to translate insights into actionable, revenue-driving recommendations.
  • Adept at using data to inform strategic decisions.
  • Commitment to innovation, continuous improvement, and elevating agency thinking.
  • Curious, positive, and ambitious
  • Collaborative team player who enjoys working with others
  • Flexible and able to take direction while contributing fresh ideas
  • Self-motivated with a positive attitude and strong sense of initiative
  • Thrives in a fast-paced environment, with excellent organizational skills
  • An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values: o We are Champions for Others. o We are Human-First. o We Act as One. o We incite New Growth. o We invite Exploration.
  • A fruitful salary and benefits package.
  • Perks such as paid parental leave, summer flex Fridays and volunteer time off.
  • A hybrid work environment.
  • Generous amount of paid time off annually + paid holidays.
  • Flexible spending accounts for health and dependent care.
  • Health Savings Account option with employer match.
  • Paid short-term and long-term disability coverage.
  • Daily snacks, beverages, and full access to our on-site tavern and lounge.
  • An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose.
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