Director - Product Enablement & Execution

American Express•New York, NY

18h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. The GMNS Product Team is responsible for driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability. The Director, Product Enablement & Execution will enable the organization to operate with clarity, alignment, and momentum. This role ensures that GMNS Product priorities are well-defined, clearly communicated, and consistently executed across teams. The Director will work with central GMNS teams to ensure we are shaping, aligning, and driving the multi-year product strategy and execution agenda. This role will advise GMNS Product leadership on priority initiatives and trade-offs, and guide the organization through decisions that span product, operating model, talent, and ways of working.

Requirements

8–10+ years of experience in management consulting, product enablement, corporate strategy, or related roles.
Demonstrated experience leading complex, cross‑functional initiatives at a business‑unit or enterprise level.
Strong people leadership and team development experience.
Excellent executive presence and communication skills.
Proven ability to influence senior leaders and drive alignment.

Nice To Haves

Experience in payments, financial services, or product‑led organizations
Prior exposure to operating model design, transformation, or enterprise‑level strategy
Experience partnering closely with senior leadership teams
Bachelor’s degree required; MBA or equivalent advanced degree preferred

Responsibilities

Enable GMNS Product priorities by helping leadership translate objectives into clear plans, success measures, and execution focus areas.
Own the GMNS Product executive narrative, ensuring product priorities, progress, dependencies, and decisions are communicated clearly and consistently to senior leaders and enterprise partners.
Serve as a thought partner and advisor to GMNS Product leadership on priority initiatives and trade-offs, ensuring focus, alignment, and follow-through.
Bring structure to ambiguity, anticipating leadership needs and connecting dots across the enterprise.
Lead and develop a high-performing Product Enablement & Execution team.
Influence across GMNS and the enterprise to drive alignment and outcomes.
Partner with Analytics teams to leverage data to inform decisions.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities