Director , PMO Americas

Insightec•Miami, FL

About The Position

As the Director of Project Management Office , Americas , you will be primarily responsible for leadership of the installation planning and execution team, their management, and direction needed to achieve predictable, rapid installations. You will be measured on install time from PO, forecastability, customer experience and budget. You will oversee a team whose function is to establish and maintain positive customer and internal processes to install and remedy customer problems and ensure overall positive customer experience. Strengthen cross‑functional alignment between R&D, Operations, Service, Clinical, IT/Cybersecurity, Commercial, and Executive Leadership to drive higher customer satisfaction, and timely installs. You will help identify gaps in current processes, delivery/identify areas of efficiency and act to remedy these challenges and make recommendations for organizational effectiveness and improvement. Goals & Responsibilities: Build a culture of excellence and accountability through KPIs, reporting dashboards, lessons learned, and continuous improvement loops. Ensuring that the daily requirements at all customer sites are met in a timely manner as related to installation readiness /relocations Ensure effective steps are taken to drive progress at sites and communicate with customers & site leadership as per the project plan Anticipate and solve problems and roadblocks in the order fulfillment/implementation pathway Coordinate / communicate with vendor partner leadership (Siemens, GE and other) in the field and local corporate level to ensure smooth and on time installation experience for customers Define and monitor KPIs related to timeline adherence, installation durations, site readiness, project closure speed, and multidisciplinary collaboration. Example KPI themes noted in internal communications (installation <5 days, site layout <2 weeks, case closure <3 days) can be adapted into PMO‑level indicators. Deliver executive dashboards highlighting progress, risk areas, dependencies, and financial implication Ensure all site planning information is entered in centralized location for use by internal teams and act as gatekeeper; maintain info updated at all times Build relationships with facilities leadership/ multiple relevant stakeholders at customer site to proactively identify and resolve barriers to on time implementation Communicate the status of installations and update latest forecast customer go-live expectations to company Develop dashboards/projections as relates to installation performance from PO Improve project delivery performance by ensuring predictability, transparency, and adherence to schedule, budget, scope, and quality targets. On site visit and travel is required to make sure projects are managed correctly.

Requirements

Bachelor’s degree in business, healthcare or marketing, or related field required, (M.B.A. preferred)
Certified Project Management Professional (PMP) required
Minimum 5-8 years solid project management experience required
Minimum 5 years successful experience in domains such as managing customer service, sales, field operations, or sales administration required
Healthcare industry or clinical environment experience strongly preferred
Strategic, analytical thinker & problem solver
“Initiative as a way of life” mentality
Highly adaptable in rapidly changing environment
Strong communication/verbal & written
Customer top of mind attitude
Strong Business Acumen & financial management skills
Superior execution/track record of delivering & overachieving
Effective leadership, conflict management & resolution
Superior prioritization and decision making in real time
Ability to influence without authority/strong interpersonal skills
Planning, organizing & tracking guru
Ability to travel 20%

Responsibilities

leadership of the installation planning and execution team
establish and maintain positive customer and internal processes to install and remedy customer problems and ensure overall positive customer experience
Strengthen cross‑functional alignment between R&D, Operations, Service, Clinical, IT/Cybersecurity, Commercial, and Executive Leadership to drive higher customer satisfaction, and timely installs
identify gaps in current processes, delivery/identify areas of efficiency and act to remedy these challenges and make recommendations for organizational effectiveness and improvement
Build a culture of excellence and accountability through KPIs, reporting dashboards, lessons learned, and continuous improvement loops
Ensuring that the daily requirements at all customer sites are met in a timely manner as related to installation readiness /relocations
Ensure effective steps are taken to drive progress at sites and communicate with customers & site leadership as per the project plan
Anticipate and solve problems and roadblocks in the order fulfillment/implementation pathway
Coordinate / communicate with vendor partner leadership (Siemens, GE and other) in the field and local corporate level to ensure smooth and on time installation experience for customers
Define and monitor KPIs related to timeline adherence, installation durations, site readiness, project closure speed, and multidisciplinary collaboration
Deliver executive dashboards highlighting progress, risk areas, dependencies, and financial implication
Ensure all site planning information is entered in centralized location for use by internal teams and act as gatekeeper; maintain info updated at all times
Build relationships with facilities leadership/ multiple relevant stakeholders at customer site to proactively identify and resolve barriers to on time implementation
Communicate the status of installations and update latest forecast customer go-live expectations to company
Develop dashboards/projections as relates to installation performance from PO
Improve project delivery performance by ensuring predictability, transparency, and adherence to schedule, budget, scope, and quality targets
On site visit and travel is required to make sure projects are managed correctly.