Director, PMO

Ryan Companies US, Inc.•Plano, TX

1d•Hybrid

About The Position

The Director, PMO will be responsible for leading and managing the Software Development Life Cycle (SDLC) for Ryan’s Platforms and SaaS product suite. This role oversees a portfolio of product development initiatives, ensuring alignment with business objectives, technology standards, and client needs. The position requires strong technical program/project management expertise, Agile leadership, and experience managing cross-functional teams in a fast-paced environment. Duties and Responsibilities, as they align to Ryan’s Key Results People Create a positive team experience and working environment. Manage Program/Project Management and Scrum standards. Provide coaching and education to elevate program/project management knowledge, skills, tools, and techniques. Client Escalate and manage program/project issues and risks to stakeholders with clarity and professionalism. Partner with cross-functional teams (Product, Engineering, QA, Compliance) to prioritize and organize completion of milestones. Track progress and provide timely status reporting of dependencies, risks, and issues to initiative owners and leadership. Design and deliver effective Change Management plans to communicate and educate end users. Value Oversee all scoping, planning, execution, and delivery activities for Platform and SaaS software products to ensure on-time, high-quality releases. Drive continuous improvement of SDLC processes, Agile / Waterfall practices, templates/tools, and training. Develop training and communication plans to support PMO and Scrum activities. Perform other duties as assigned. Education and Experience Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or advanced degree preferred. 10–15 years of program/project management experience, including 6+ years in leadership roles managing software development portfolios. Proven success delivering complex, multi-product initiatives in an Agile & Waterfall environment. Computer Skills Proficient in Microsoft® Word, Excel, PowerPoint, Outlook, and Internet navigation. Experience with Azure DevOps for Agile/Scrum management. Essential Skills Required Demonstrates senior executive engagement and influencing skills. Ability to manage multiple concurrent software development projects in a cross-functional organization. Strong understanding of SDLC and Agile/Scrum methodology. Detail-oriented with strong organizational and communication skills. Ability to coach teams and create structure around ambiguity. Strong drive for results and continuous improvement. Certificates and Licenses PMP Certification preferred (not required). Agile certifications (Scrum Master, SAFe) strongly preferred. Valid driver’s license required. Work Environment Standard indoor working environment. Long periods of sitting while working at a computer. Occasional long periods of standing. Regular interaction with employees and vendors both in person and via email and telephone. Independent travel requirement: up to 20%. Why This Role Matters Ryan’s Platforms & Products are a cornerstone of our technology-driven tax solutions. This role ensures strategic alignment, operational excellence, and innovation in delivering software products that meet client needs and maintain market leadership. #DICE Equal Opportunity Employer: disability/veteran Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Equal Employment Opportunity/Affirmative Action/Accommodation Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or [email protected] if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable accommodation in order for you to perform its essential functions. Click here to view the entire EEO poster and supplement. Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act, Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information. To change or modify any personal information previously provided, please click here to access our Data Subject Access Request form.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or advanced degree preferred.
10–15 years of program/project management experience, including 6+ years in leadership roles managing software development portfolios.
Proven success delivering complex, multi-product initiatives in an Agile & Waterfall environment.
Proficient in Microsoft® Word, Excel, PowerPoint, Outlook, and Internet navigation.
Experience with Azure DevOps for Agile/Scrum management.
Demonstrates senior executive engagement and influencing skills.
Ability to manage multiple concurrent software development projects in a cross-functional organization.
Strong understanding of SDLC and Agile/Scrum methodology.
Detail-oriented with strong organizational and communication skills.
Ability to coach teams and create structure around ambiguity.
Strong drive for results and continuous improvement.
Valid driver’s license required.

Nice To Haves

PMP Certification preferred (not required).
Agile certifications (Scrum Master, SAFe) strongly preferred.

Responsibilities

Create a positive team experience and working environment.
Manage Program/Project Management and Scrum standards.
Provide coaching and education to elevate program/project management knowledge, skills, tools, and techniques.
Escalate and manage program/project issues and risks to stakeholders with clarity and professionalism.
Partner with cross-functional teams (Product, Engineering, QA, Compliance) to prioritize and organize completion of milestones.
Track progress and provide timely status reporting of dependencies, risks, and issues to initiative owners and leadership.
Design and deliver effective Change Management plans to communicate and educate end users.
Oversee all scoping, planning, execution, and delivery activities for Platform and SaaS software products to ensure on-time, high-quality releases.
Drive continuous improvement of SDLC processes, Agile / Waterfall practices, templates/tools, and training.
Develop training and communication plans to support PMO and Scrum activities.
Perform other duties as assigned.