Director IT PMO

Extended Stay America•Charlotte, NC

About The Position

The Director IT, Product and PMO is a senior IT leadership role reporting to the CIO. The role oversees IT program management and governance while delivering technology projects to meet business objectives leveraging vendor teams and indirect leadership. The role is responsible for the execution of a technology roadmap that is aligned with business needs, reflects best practices, and increases option value for the organization. The role ensures that the respective business, application, data, and technology perspectives are in line with the organization's technology and governance strategies, policies, and standards. The role will influence management effectiveness and resource prioritization within the IT department. The role is to ensure a predictable and repeatable foundation of standardized processes and tools. The individual will drive all initiatives aimed at IT organizational compliance with established control frameworks. This role requires the ability to provide indirect leadership throughout the organization and will manage best practices in the following focus areas 1) IT Governance 2) Portfolio/ Project Management. The role ensures enterprise architecture models and associated design components are maintained in a coherent manner and that appropriate considerations are made for extensibility, scalability, security, and quality. The role will be a champion of the IT Collaboration Framework for the organization and ensure its application and consistent adoption for all projects. The winning candidate will be committed, passionate, energetic, responsible and exhibit good judgement. They will have a collaborative spirit and ability to adapt working with other technologists, business leaders and encourage collaboration and knowledge sharing with the larger community of technology resources across the enterprise.

Requirements

Proven track record leading IT Customer Service function including basic foundational knowledge of core IT systems
Good experience leading efforts to enable Test Automation for SaaS based applications
Experience with process design and documentation using visual modelling tools
Knowledge of DevOps processes
Experience working with cloud-based applications
Innovative thinker. Ability to challenge
Provide strong fiscal oversight and imbue the ROI mentality
Demonstrated ability to build strong partnerships and relationships
Significant experience leading a Project Management Office; building project management frameworks
Must have strong and effective communication and leadership skills
Detail-oriented
Organized - able to handle multiple deliverables and stakeholders
Excellent organizational skills and strong business judgment
Able to lead large-sized projects with minimal oversight
Strong familiarity with Service Management Systems (e.g. Remedy, Service Now, Manage Engine, Service Desk, etc.)
Experience leading technology Change Management Board (CAB)
Experience in leading enterprise or IT PMO
Experience in full lifecycle of development projects including business process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management
Strong experience with enterprise application integration and frameworks
Thoughtful practitioner of software engineering methodologies, frameworks and tools including structured software engineering methodologies such as Agile, Scrum and RUP
Significant experience with managing environments with significant outsourced vendor supported functions
Significant experience managing portfolio budgets, resources, and timelines
Excellent leadership, communication, and interpersonal skills
Experience of modeling and documentation approaches including the use of modeling standards like UML and visual modeling tools
Strong problem-solving skills and ability to work in a fast-paced environment

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, or related field
Software engineering and architecture experience
Experience working in the Hospitability industry
Strong understanding of IT security and compliance requirements.
Experience with cloud-based technologies and platforms (e.g., AWS, Azure, GCP)
Experience with big data and analytics technologies
CISA or GIAC SANS
Strong familiarity with control frameworks, COBIT, ITIL, e.g.
PMP

Responsibilities

Governs resources across the IT department in day-to-day operation of 16 COSO controls
Leads ESA's Technology Change Management Board (CAB)
Updates and maintains all policies and procedures relating to Technology Governance
Maintains the IT Scorecard, and facilitates the review of IT metrics; Identifies areas for improvement and leads the organization on maturing ITIL practices
Oversees the governance of ESA's SharePoint Portal; collaborates with other organizational leaders on information management strategies
Oversees tracking and reporting of SLA performance (both technical and around Service Management) for the Technology department
Leads Vendor Management activities across the department; develops and institutes policies and procedures for the selection, onboarding, security assessment, and monitoring of third-party vendors.
Oversees other SMEs and acts as application owner for the ESA's IT's Service Management tool
Champions the formalization of and adherence to ESA's IT Project Management Framework; leads periodic IT portfolio and project meetings with senior management; facilitates phase reviews and gate approvals for IT projects vital to company strategies
Defines approach for use of the ESA Portfolio Management System, including reporting on project performance, resource management, and time tracking and reporting
Leads, manages, and mentors several project managers in the execution of ESA's IT portfolio strategy
Performs other duties as assigned
Act as a change agent.
Contribute to and/or create internal communications
Act as an ambassador to maintain a strong culture of upholding corporate core values
Act as advisor and coach to new or lower-level employees
Support internal and external audits
Stay current with emerging technologies and trends in enterprise software development.