Manager, IT PMO

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•Hybrid

About The Position

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! The Manager, IT PMO leads and drives Agile Program and Project Management maturity efforts and delivers the IT portfolio of projects through PMO standards and process management. The Manager of the IT Project Management Office develops, establishes, executes, leads, collaborates and communicates to drive agile delivery of both IT and business submitted technical projects/programs. This position leads a team of IT Program and Project Managers that is responsible for project managing and delivery of the IEHP enterprise technology project portfolio. This role ensures appropriate resource and budget allocations, project planning completion, project intake, oversight, collaborative sprint and scrum management, and agile methodology application. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Additional Benefits Perks IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary State of the art fitness center on-site Medical Insurance with Dental and Vision Life, short-term, and long-term disability options Career advancement opportunities and professional development Wellness programs that promote a healthy work-life balance Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance

Requirements

Minimum of ten (10) years of direct work experience in a project management capacity and utilizing standard project management tools, including all aspects of plan development and execution in both technical and functional settings
Must have worked in a team-oriented and collaborative environment
Solid experience working with Architecture teams to assess and size story/epics
Must have prior experience in line management, coaching, and mentoring
Must have prior experience integrating and aligning plans within a broad range of internal and external functions
Must have experience working within Waterfall and Agile projects
Bachelor’s degree in Computer Science, Business Administration, Healthcare, Project Management, or related program from an accredited institution
Deep understanding of: Agile metrics (tasks, backlog tracking, burndown metrics, velocity
Fundamentals of iterative and incremental development
Healthcare or Insurance information systems, management issues, and current trends
Lean and Agile principles and processes
Scrum theory, rules, and practices
SDLC and Agile procedures to predict the development teams’ needs
Strong skills in the following areas: Expert coach on implementation of agile scrum
Advanced level in Microsoft Excel preferred
Excellent communication, interpersonal, and teamwork
Proven ability to: Be a manager with a hands-on approach in a complex fast-paced business environment
Present issues and challenges in senior management forums
Ability to understand and represent both the business and technology
Lead through times of change, disruption, and growth
Demonstrable expertise of agile methodology and frameworks like Scrum, Kanban, etc
Present project readouts to Executive level audience (user stories, etc.) to analyze and improve sprint planning
Express action-oriented and creative approaches to IT system issues and problems
Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment
Thrive in a highly collaborative, fast paced environment
Excellently communicate in person, over the phone and through email
Self-motivated, organized
Be passionate and commit to delivering products on time
Communicate ideas in both technical and user-friendly language

Nice To Haves

Experience in JIRA/ Azure DevOps or Lean preferred. Prior experience in healthcare
Project Management Professional (PMP) certification
Certified Scrum Master (CSM)

Responsibilities

Ensure appropriate resources and budget allocations, project planning completion, project intake, oversight, collaborative sprint and scrum management, and agile methodology application to the IT Project Portfolio.
Mentor, coach and lead all Program and Project Managers.
Ensure project Dashboard (Planview) and ADO standards are maintained and project data is available in near real time for leader status review and EPR portfolio presentation.
Manage project/program managers and project teams with effective communication and coordination.
Lead retro analysis of project practices and team practices, define and implement continuous improvements to increase the velocity and quality of IT Agile processes for maximum productivity.
Manage project conflicts, challenges, and dynamic business requirements to keep operations running at ahigh performance.
Work with the team leads to resolve problems and project roadblocks.
Support product owner(s) with intra-team dynamics with respect to priorities and scope.
Maintain team data resources and hours allocations in project management software to support estimates and execution.
Lead retro analysis of project practices and team practices, define and implement continuous improvements to increase the velocity and quality of IT Agile processes for maximum productivity.
Support product owner(s) with intra-team dynamics with respect to priorities and scope.
Manage Project Progress, Acceptance and Project Transitions.
Manage vendors and contractors on assigned engagements.
Manage other special projects as assigned.
Manage large organizational change management functions to address key projects assigned.
Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each team Member within IEHP guidelines.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.