Director, Player Relations

Mohegan Sun•Uncasville, CT

About The Position

This position leads all off-court aspects of the Connecticut Sun player experience, ensuring athletes are supported, empowered, and connected to organizational, community, and league resources. Acting as a trusted liaison among players, families, agents, coaches, the WNBA, and staff, this role drives initiatives in onboarding, personal development, wellbeing, brand building, and community engagement. The position is central to enhancing player satisfaction, retention, and the team’s reputation.

Requirements

Bachelor’s degree in sports management, business, communications, or related field (advanced degree preferred)
5–7 years’ experience in player services, athlete development, or team operations (professional/collegiate)
Proven success creating and implementing athlete-focused programs
Strong leadership, communication, and interpersonal skills
High emotional intelligence and cultural awareness; skilled in managing sensitive information
Organized, adaptable, and capable of balancing logistics and relationships
Willingness to work evenings, weekends, and travel as needed
Knowledge of league policies, CBAs, and player welfare processes preferred

Responsibilities

Player Experience & Support Lead onboarding and relocation support for new players (Visas, housing, transportation, schooling, acclimation)
Serve as primary off-court resource and advocate, building trusted relationships with players and families.
Anticipate and address player needs, ensuring a positive daily experience
Organize team-building and culture-focused activities
Design and oversee engagement programs (financial literacy, mental wellness, leadership, career transition, media/brand training)
Align initiatives with organizational culture, WNBA priorities, and industry best practices
Coordinate offseason team marketing agreements
Collaborate with Business Operations and Partnerships teams to integrate players into sponsor and community programs
Ensure appearances are impactful, well-coordinated, and mutually beneficial
Expand opportunities for players to connect with fans and elevate the Sun brand
Serve as key communicator between players, staff, agents, and external stakeholders
Advocate for player needs while balancing organizational priorities
Handle sensitive matters with professionalism and discretion
Establish KPIs (e.g., player satisfaction, program participation, community feedback)
Track, report, and evaluate engagement outcomes; recommend improvements
Benchmark Sun initiatives against WNBA and industry standards