Director of Player Development

PENN Entertainment • Detroit, MI

3d

About The Position

This position is responsible for the operation, direction, and supervision of the Player Development Team. Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts. Create and monitor annual and monthly Player Development budget for Manage and evaluate performance of Junket Rep/Commissioned player agent Develop initiatives to drive new business to the Develop and administer incentive programs for the Player Development Oversee, manage, and provide guidance for player coding and monitor team member Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit. Establish and authorize customer credit and check authorization based upon the Credit Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance. Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards. Provide analysis and response tracking of all activities related to new Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability. Review and approve Player Development events and programming to create guest loyalty and return guest visits Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth. Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences. Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business. Establish and monitor standards and controls for complementary Lead by example, demonstrating self-confidence, energy, and represent property at public Maintain and nurture existing customer Address all guest service needs and resolve any service-related problems or Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff. Process event sponsorships for Leadership’s Other job-related duties as assigned

Requirements

• Excellent communication skills
• Ability to develop effective advertising strategies
• Ability to maintain confidentiality of sensitive information
• Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence
• Skilled in establishing and maintaining effective working relationships with staff
• Must have excellent guest service skills (interpersonal) and ability to resolve conflict
• Knowledge of marketing and player development; Strong supervisory and management skills
• Must be able to work independently
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Ability to multi-task
• Strong time management & organizational skills
• Understand and comply with all Company and departmental rules, regulations, polices, and procedures
• Ability to read, write, and communicate verbally in
• Bachelor’s degree in marketing or related field, or equivalent work experience.
• Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience.
• MGCB Level 1

Responsibilities

• Operation, direction, and supervision of the Player Development Team
• Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts.
• Create and monitor annual and monthly Player Development budget
• Manage and evaluate performance of Junket Rep/Commissioned player agent
• Develop initiatives to drive new business to the
• Develop and administer incentive programs for the Player Development
• Oversee, manage, and provide guidance for player coding and monitor team member
• Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit.
• Establish and authorize customer credit and check authorization based upon the Credit
• Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance.
• Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards.
• Provide analysis and response tracking of all activities related to new
• Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability.
• Review and approve Player Development events and programming to create guest loyalty and return guest visits
• Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth.
• Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences.
• Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business.
• Establish and monitor standards and controls for complementary
• Lead by example, demonstrating self-confidence, energy, and represent property at public
• Maintain and nurture existing customer
• Address all guest service needs and resolve any service-related problems or
• Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies
• Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff.
• Process event sponsorships for Leadership’s
• Other job-related duties as assigned

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Director