Director of Player Development

Hollywood Casino at Greektown • Detroit, MI

9d

About The Position

This position is responsible for the operation, direction, and supervision of the Player Development Team.

Requirements

• Excellent communication skills
• Ability to develop effective advertising strategies
• Ability to maintain confidentiality of sensitive information
• Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence
• Skilled in establishing and maintaining effective working relationships with staff
• Must have excellent guest service skills (interpersonal) and ability to resolve conflict
• Knowledge of marketing and player development; Strong supervisory and management skills
• Must be able to work independently
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Ability to multi-task
• Strong time management & organizational skills
• Understand and comply with all Company and departmental rules, regulations, polices, and procedures
• Ability to read, write, and communicate verbally in
• Bachelor’s degree in marketing or related field, or equivalent work experience.
• Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience.
• MGCB Level 1

Responsibilities

• Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts.
• Create and monitor annual and monthly Player Development budget for
• Manage and evaluate performance of Junket Rep/Commissioned player agent
• Develop initiatives to drive new business to the
• Develop and administer incentive programs for the Player Development
• Oversee, manage, and provide guidance for player coding and monitor team member
• Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit.
• Establish and authorize customer credit and check authorization based upon the Credit
• Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance.
• Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards.
• Provide analysis and response tracking of all activities related to new
• Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability.
• Review and approve Player Development events and programming to create guest loyalty and return guest visits
• Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth.
• Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences.
• Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business.
• Establish and monitor standards and controls for complementary
• Lead by example, demonstrating self-confidence, energy, and represent property at public
• Maintain and nurture existing customer
• Address all guest service needs and resolve any service-related problems or
• Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies
• Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff.
• Process event sponsorships for Leadership’s
• Other job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Director