Director, Platform Owner - Intelligent Work

Liberty Mutual Insurance•Boston, MA

21d

About The Position

Liberty Mutual is seeking a strategic, enterprise-minded platform leader to steward and scale our Intelligent Work Platforms. This focuses on LibertyGPT, MS Copilot, and related GenAI based individual productivity capabilities. This role is accountable for ensuring that Everyday AI capabilities are governed, connected, cost-effective, secure, and delivering measurable productivity impact across the enterprise. The Director, Intelligent Work Platforms acts as the enterprise product owner and general manager for this portfolio. The mandate is not to chase tools, but to ensure we are solving the right problems, enabling the right behaviors, and advancing Liberty’s AI maturity responsibly within a highly regulated environment. Operating within Liberty’s federated AI model: Engineering teams build foundational GenAI and agentic capabilities BU CIOs align platforms to business use cases and value realization Enterprise Architecture key enabler establishes guardrails and standards This role ensures our intelligent work platforms are a tailwind for the business: disciplined, scalable, and aligned to enterprise priorities. Reporting to the CTO, Investments, Data, & Experience, this leader must combine strong product ownership, enterprise coordination, financial discipline, and change leadership.

Requirements

10+ years leading enterprise-scale digital or SaaS platforms
Demonstrated product mindset in emerging or rapidly evolving technologies
Experience scaling enterprise tools from early adoption to broad deployment
Strong bias toward platform thinking: reuse > reinvention; scale > bespoke
Deep understanding of GenAI system architecture: foundation models (open/closed), RAG, vector databases, agents, orchestration layers, etc.
Familiarity with leading platforms: Azure, AWS, OpenAI, Anthropic, Google, open-source stacks
Knowledge of model development lifecycle and context management patterns: prompt tuning, evaluation, hallucination/bias testing, release gating, MCP, Skills
“Learn-it-all” mindset with strong enterprise orientation
Proven success operating in complex, matrixed organizations
Executive-ready communicator able to demystify emerging technologies
Strong storytelling capability to drive cultural adoption
Demonstrated ability to influence senior stakeholders across technical and business domains
Experience managing multi-million-dollar SaaS or platform portfolios
Demonstrated FinOps discipline (licensing, consumption, cost optimization)
Ability to define and measure platform value realization through KPIs and telemetry
Track record of evaluating build-vs-buy decisions in emerging tech spaces
Demonstrated product management, product mindset, and UX design, in emerging, rapidly evolving technologies
Rigor in experimentation: hypothesis-driven, metrics-led, and focused on productionalization
Bias for product thinking over project execution, reusable platform assets over bespoke builds
Bias for platform thinking: reuse> reinvention, scale> bespoke

Nice To Haves

Experience working with global delivery models and enterprise-scale stakeholder groups
Skilled at balancing risk awareness with innovation momentum
Financial acumen to manage multi-million-dollar platform portfolios
Expertise in the Insurance and Investments industries preferred
Demonstrated comfort experimenting with non-consensus ideas and frontier use cases
Brings a unique perspective — not locked into one vendor's narrative or roadmap

Responsibilities

Enterprise Product Ownership & Platform Stewardship
Portfolio Discipline & Tool Evolution
Secure Knowledge Connectivity & Platform Risk Management
Adoption, Education & Workforce Enablement
Federated Leadership & Cross-Enterprise Coordination

Benefits

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

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