Director, Physical Security Operations

Bilt Rewards•New York, NY

57d•$130,000 - $175,000

About The Position

At Bilt, safety is part of the experience. We're looking for a Director of Physical Security Operations to lead operations across our seven-floor headquarters in NYC - blending thoughtful planning, modern systems, and hospitality-first service to ensure every employee, member, and guest feels confident and cared for. This role is about designing thoughtful systems and environments that make people feel confident, supported, and able to focus on what matters - with safety and ease built into the fabric of the workplace.

Requirements

Have 7+ years of experience leading physical security in a high-touch environment - hospitality, tech, retail, or similar.
Experience with security technology (think facial recognition; camera set ups) and experience being the liaison between security and IT.
Have overseen large, multi-level office spaces or high-traffic public/private environments.
Know how to use security systems and infrastructure not just to monitor, but to enable - creating smoother, smarter, more intuitive experiences.
Are thoughtful about how physical security contributes to the broader employee and guest experience - from arrival to exit.
Operate with calm, clarity, and strong communication.
Take pride in delivering a consistent, elevated experience every day - from technology performance to team professionalism.
Want to be part of a workplace that values culture, creativity, and best-in-class operations across every dimension.

Responsibilities

Oversee physical security operations for our 7-floor public and private office, with a focus on maintaining an environment that's secure, welcoming, and seamless.
Lead the strategy and execution of all security systems and infrastructure - including access control, facial recognition, camera systems, and visitor management tools.
Manage and elevate our third-party security team - from training and scheduling to overall tone and service - ensuring they operate with warmth, consistency, and a strong sense of presence.
Partner with Workplace, IT, and Design teams to ensure security elements are thoughtfully integrated into both the physical space and daily operations.
Own policies and protocols that support employee and visitor safety across regular workdays, VIP visits, and internal events.
Proactively assess and evolve our safety posture, using technology, culture, and operational excellence to stay ahead of the curve.

Benefits

Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

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