Director, People & Process Transformation

GSK•Upper Providence, PA

7h•Hybrid

About The Position

The Director, People & Process Transformation is accountable for the definition, leading, and execution of the overall strategic vision for people and process transformation across the CMC organization (~3000 FTEs), ensuring alignment with enterprise objectives and driving a culture of continuous improvement, digital fluency and digital mindset capability development, and sustained adoption. This role is accountable for architecting organizational capability development, optimizing critical processes within the life sciences CMC framework, and fostering strategic external partnerships for future talent. This significantly complex transformation has approximately 120 R&D FTEs working on the delivery with an initial yearly budget of ~£24M CapEx and ~£16M OpEx. This role is accountable for the realisation of the return on this investment, ensuring the ~3000 FTE workforce is able to adopt and embrace the changes, and is fully accountable for the strategic decision making around how the transformation is deployed.

Requirements

Bachelor's degree in Business Analysis, Life Sciences, Communications, Business Operations, or a closely related analytical field.
Leadership experience in both people transformation (strategic change management, organizational development, cultural change) AND process transformation (business process re-engineering, operational excellence, advanced business analysis), with a significant portion of this experience at a senior leadership level within the pharmaceutical CMC environment.
Experience in translating overarching scientific/business vision into executable strategic plans and communicate complex technical and operational strategies to diverse executive audiences.
Experience in applying enterprise-level change management and process improvement methodologies.
Experience in negotiation, conflict resolution, and stakeholder management across all levels of the organization and external partners.
Experience with strategic budget management and resource allocation.

Nice To Haves

Master's degree (e.g., MBA with a focus on Operations or Change Management, Organizational Psychology, Process Engineering) or relevant certifications (e.g., Prosci, Lean Six Sigma Green/Black Belt, PMP, CBAP)
Strategically led and governed large-scale partnerships with technology organizations for enterprise-wide digital transformation.
Exceptional executive presence, leadership, and influencing skills at the highest organizational levels.
Demonstrated ability to develop and articulate a clear strategic vision and translate it into impactful, long-term programs.
Ability to foster an enterprise-wide culture of innovation, continuous learning, adaptability, and resilience.

Responsibilities

Define and champion the enterprise strategy for people transformation, focusing on digital fluency, capability development, cultural change, and strategic change management to build organisational resilience.
Establish the strategic roadmap for process transformation, leading a Centre of Excellence for business analysis, process re-engineering, and continuous improvement to drive operational excellence.
Oversee major transformation programmes, ensuring integrated design and delivery of change management, communication, training, process redesign, and technology enablement.
Architect and drive the organisation’s people capability development through strategic enterprise-wide programmes, fostering a resilient and digitally fluent workforce.
Forge and manage strategic partnerships with further education groups to prepare and integrate the next generation of industry-ready scientists.
Provide executive-level leadership and strategic guidance to the People & Process Transformation team, ensuring a unified approach and maximum impact across business units.