Director, Patient Availability

AEG Vision • Dallas, TX

2d

About The Position

The Director of Patient Availability is responsible for leading enterprise-wide
strategy, execution, and optimization of patient access and provider
availability across AEG Vision. This role owns the end-to-end patient
availability ecosystem, including doctor scheduling, capacity planning,
forecasting, access optimization, and supporting technologies.

This leader partners cross-functionally with field leadership, recruiting,
operations, and executive stakeholders to ensure patients have timely access to
care while maximizing provider productivity and business performance. The
Director will balance strategic vision with operational execution, driving
scalable solutions, process standardization, and continuous improvement across
markets.

Requirements

• Bachelor's degree in Business, Healthcare Administration, or related field or equivalent experience.
• 7+ years of experience in workforce planning, scheduling operations, or healthcare access management.
• 3+ years of leadership experience managing teams and driving organizational initiatives.
• Proven ability to develop and execute enterprise-level strategies in a multi-site environment.
• Strong analytical skills with experience in forecasting, modeling, and data-driven decision making.
• Experience with scheduling systems, workforce management tools, and reporting platforms.
• Exceptional communication and stakeholder management skills, including executive-level presentations.
• Strong problem-solving skills with the ability to balance strategic thinking and operational execution.
• Demonstrated ability to lead change, drive process improvement, and implement scalable solutions.
• Advanced proficiency in Microsoft Excel and data analysis tools.

Responsibilities

• Establish and lead the enterprise strategy for patient availability, including provider scheduling, capacity optimization, and access standards.
• Build, lead, and develop a high-performing team responsible for scheduling operations and workforce planning.
• Own and optimize doctor scheduling performance across all markets, ensuring alignment with patient demand, financial targets, and clinical coverage needs.
• Drive standardization and continuous improvement of scheduling processes, tools, and governance across the organization.
• Partner with OD Recruiting and Field Leadership to align provider supply with growth strategy, acquisitions, and market needs.
• Lead the development and implementation of scalable scheduling technologies, automation, and reporting capabilities.
• Establish KPIs to monitor patient access, provider utilization, schedule fill rates, and operational efficiency.
• Oversee escalation management for critical scheduling gaps or disruptions, ensuring rapid resolution and minimal patient impact.
• Lead cross-functional initiatives and special projects related to access, growth, and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees