Director, Patient and Community Educators

Cogent Biosciences

1d • Onsite

About The Position

The Director, Patient and Community Educators is a strategic leader within Cogent’s Patient Advocacy & Engagement organization as we prepare for the commercial launch of bezuclastinib, a next generation selective KIT D816V inhibitor, in Non-Advanced Systemic Mastocytosis (NonAdv SM), Advanced Systemic Mastocytosis (AdvSM), and Gastrointestinal Stromal Tumors (GIST). This individual will be responsible for leading a field-based Patient Educator Team, shaping and advancing the company’s patient education and engagement strategy across Systemic Mastocytosis (SM) and Gastrointestinal Stromal Tumors (GIST).
This role goes beyond team oversight, it defines how education becomes a catalyst for patient empowerment, trust, and improved outcomes. The Director will build and continually optimize a Patient Educator organization that delivers compliant, compassionate, and clinically credible patient education across live and virtual channels. This leader will also serve as a critical bridge between patients and cross-functional partners, ensuring patient insights meaningfully inform organizational strategy.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 8+ years of experience leading patient-facing teams (Nurse Educators, Patient Education Liaisons, Patient Advocacy, or similar), ideally within rare disease or oncology.
• Demonstrated success building and scaling field-based patient education programs.
• Deep ability to interpret clinical data and translate complex information into clear, patient-centered communication.
• Proven track record of leading, coaching, and inspiring high-performing field-based teams.
• Strategic mindset with strong operational discipline.
• Excellent communication skills with the ability to navigate sensitive or complex conversations.
• Strong analytical capability; experience using data to drive decisions.
• U.S. field-based role.
• Willingness to travel up to 50%.

Nice To Haves

• Product launch experience strongly preferred.

Responsibilities

• Define and execute a forward-looking patient education and engagement strategy aligned with program, launch, and corporate priorities.
• Build the patient field team operating model: territories, prioritization, coverage, engagement standards, reporting, and metrics.
• Establishes and maintains clear patient field team standards so every patient receives accurate, consistent, and appropriate education.
• Translate clinical data and program strategy into scalable, accessible patient education frameworks.
• Build, lead, and develop a high-performing national team of Patient Educators.
• Set clear performance expectations and MBOs aligned with organizational objectives and monitor progress to goals.
• Conduct field engagement and structured coaching to ensure quality, consistency, and impact.
• Foster a culture grounded in empathy, accountability, compliance, collaboration, and continuous improvement.
• Partner with Cogent Training Lead to develop and implement a best-in-class onboarding and continuous learning program for the Patient Educators.
• Oversee execution of live and virtual education programs across SM and GIST communities.
• Strengthen relationships within disease-specific and rare disease/oncology networks to enhance visibility and credibility.
• Ensure education delivery is medically accurate, patient-friendly, and meets the highest standards of privacy, regulatory, and compliance requirements.
• Compliantly partner with Patient Support Services, Marketing, Sales, Medical, and other key stakeholders to ensure aligned strategy and coordinated execution.
• Capture and synthesize patient insights to inform program strategy, educational programming, and field enablement.
• Contribute meaningfully to launch readiness and ongoing lifecycle management.
• Define performance metrics and leverage analytics to optimize engagement effectiveness.
• Partner with IT, Operations, PV. and Quality to build and manage audit‑ready processes and compliant systems (e.g., CRM, AE reporting); ensure accurate CRM documentation and data integrity across team.
• Continuously assess team execution and educational programming and implement enhancements to maximize impact.

Benefits

• At Cogent Biosciences, we offer a competitive salary, bonus, and ongoing stock awards, alongside a benefits package that sets us apart.
• We cover 100% of medical, dental, and vision premiums for you and your family, and help reduce out-of-pocket costs by funding up to 75% of in-network deductibles.
• Our benefits also include a 401(k) match with immediate vesting, generous paid time off, 12 weeks of fully paid parental leave, paid family and medical leave for all employees regardless of location, and company-paid short-term disability coverage for up to 20 weeks.
• Additional perks like wellness programs, tuition reimbursement, and inclusive family-forming support help you thrive at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Director