Director, Patient Access

LCMC Health•New Orleans, LA

53d

About The Position

The Director of Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of the Patient Access operations of LCMC Health System. This includes related activities specific to pre-admission, pre-registration, admission, centralized and decentralized scheduling, financial counseling, and Patient Access vendor management. This leader will work closely with all Operational areas such as Clinical Services, Case Management, Corporate Compliance, and HIM to apply new and emerging approaches for LCMC's Patient Access Services areas. The Director will provide leadership and insight development of technology and initiatives that improve the effectiveness and enhances patient experience by meeting the service needs of all departments, patients, and customers. The Director of Patient Access will actively look for partnering opportunities with leadership throughout the system to transform the patient experience with a focus on improving both patient access and satisfaction as well as providing leadership and accountability for strategic business units that impact patient access and service pillars of the organization. The incumbent will focus on opportunities to maximizing patient capture and retention rates by strategically re-engineering the patient access processes to improve the patient experience, increase patient volumes and retains current patients by expanding access. This position is responsible for a budget of upwards of $2+M with an overall impact of $100M of Net Revenue and a span of control of over 150 associates. The Director of Patient Access will exhibit behaviors consistent with the standards for organizational values of LCMC Health System. Demonstrates actions consistent with LCMC's "Expectations" as duties are performed on a daily basis. Span of control includes the following areas; Pre-Admission, Insurance Verification, Pre-Certification, Pre-Service Utilization Review, Centralized and De-Centralized Patient Scheduling, Hospital Registration, Financial Counseling.

Requirements

7 years total experience Customer service-related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality, to include 4 years of direct patient access experience (Required)
2 years Management Experience.
Required: Bachelor's degree in health services administration, or business-related field.
Required: May substitute any equivalent combination of secondary education and training that provides the desired years of experience.
Certification Name: CHAM, CHAA, Certification as a Medical Assistant of other medical specialty-based certification
Working knowledge in areas of patient registration, billing, accounts receivable (AR) and cash management requirements, managed care contractual terms and requirements, health insurance practices, industry regulatory requirements, business office operations, AR and financial reporting technology, wage and hour regulations, basic accounting, and industry standards for healthcare revenue resolution management practices.
Ability to analyze and resolve problems that affect the claim submission process, regardless of whether the problem originates in an area under direct or indirect control.
Financial management skills, including the ability to financially analyze data for operations, budgeting, auditing, forecasting; basic accounting knowledge; AR and reserve analysis, staffing and financial reporting skills.
Knowledge of billing and payment schedule procedures, diagnosis coding, and credit and collections procedures.
Ability to apply and adhere to capital and operating budget constraints and management.
Advanced knowledge of computer applications, including Microsoft Word, Excel, and Outlook.
Ability to analyze information to form logical and consistent conclusions, and to communicate the logical process to customers, co-workers, and staff.
Demonstrated ability to deal with difficult situations/people in a calm and professional manner, and ability to demonstrate good customer relations and interpersonal skills.
Ability to handle a large volume of detailed work in a timely manner.
Demonstrated ability of excellent communication skills and ability to supervise and direct the work of others.
Advanced skills with: Microsoft Office products (Word, Excel, Power Point, Outlook), Access database.